Communication Center Specialist

PHI Aviation•Lafayette, LA

6d•Onsite

About The Position

POSITION OVERVIEW Reporting to and under direct supervision of the Supervisor, Communications Center, perform flight following emergency response assistance and support flight operations in and near the Gulf of America. ESSENTIAL DUTIES & ACCOUNTABILITIES Flight Following Duties File PHI internal Flight Plans Confirm PHI Flight Plans received via EFB Correct PHI Flight Plan errors Revise ETAs Make changes to PHI Flight Plans, as needed Verify PHI Flight Plan information, as needed Close PHI Flight Plans Respond appropriately to various PHI Flight Plan Alerts Emergency Response Duties Perform overdue aircraft response duties Respond to Maydays Act to assist aircraft in IIMC conditions Assist aircraft with maintenance issues, including locating suitable locations to land, as needed Perform other duties as the Supervisor, Communication Center deems appropriate Flight Operations Support Duties Advise pilots of converging flight paths Advise pilots of reciprocal flight paths Advise pilots of EOCs (Enhanced Operational Controls) Advise pilots of storm and adverse weather movement, conditions and ideal routing Advise pilots of NOTAMs Advise pilots of fuel location status Advise pilots of current weather observations Advise pilots of TAF (Terminal Area Forecast) information Advise pilots of PIREPs (Pilot Reports) Advise pilots of Warning Area Activity Advise pilots of TFRs (Temporary Flight Restrictions) Act as subject-matter expert of daily weather forecasts and current radar Advise pilots of winds aloft Advise pilots of wind forecasts Advise management, Houston ARTCC, and other pilots of missed approaches Advise pilots of location of other aircraft Relay messages to/from base, scheduling, customer, managers, pilots Update fuel location status, based on reports from pilots and operators File Oil Spill Reports with the USCG File overturned and/or distressed boat and debris reports to the USCG Assist radio technicians in troubleshooting radio issues Assist pilots and mechanics in troubleshooting EFB, Outerlink & IRIS equipment/programs Assure two-hour checks are completed, as required Obtain Green Deck for pilots Relay 20- and 5- minute out calls from pilots to destinations Relay special requests to/from pilots Relay changes in customer needs Handle pilot flight and duty requests (sign-in and sign-out) Issue and cancel EOCs Obtain and update weather reports Handle satellite phone calls from pilots File IFR flight plans with Leidos Obtain and relay IFR clearances from Houston Center (ZHU) Other Communication Center Support Functions Perform Communication Center Opening Duties Open and maintain the Communication Center email Verify and update contract information Conduct Morning Radio Checks Call designated AWOS and enter reports Input observed EOCs from AWOS/SAWRS/PIREPs Perform Routine Daily Functions Check Warning Area scheduling Perform all Communication Center Closing Duties Complete the Flight & Duty Log Clear EOCs from the day Stay until all Gulf of America flights are completed, and crews have had sufficient time to sign out.

Requirements

High School Diploma
Basic Computer Skills, including quick typing
Good Customer Relations skills
Good Critical Thinking skills
Ability to interact well with other employees and departments
Must be able to work with little or no supervision
Must be able to continuously multi-task
Must be able to make logical decisions in a high stress environment
Must live or commute locally, housing not provided
Must be able to memorize and retain a large amount of information, to include abbreviations, acronyms, and aviation phraseology (standard verbiage and jargon).

Nice To Haves

Aviation industry experience preferred

Responsibilities

File PHI internal Flight Plans
Confirm PHI Flight Plans received via EFB
Correct PHI Flight Plan errors
Revise ETAs
Make changes to PHI Flight Plans, as needed
Verify PHI Flight Plan information, as needed
Close PHI Flight Plans
Respond appropriately to various PHI Flight Plan Alerts
Perform overdue aircraft response duties
Respond to Maydays
Act to assist aircraft in IIMC conditions
Assist aircraft with maintenance issues, including locating suitable locations to land, as needed
Advise pilots of converging flight paths
Advise pilots of reciprocal flight paths
Advise pilots of EOCs (Enhanced Operational Controls)
Advise pilots of storm and adverse weather movement, conditions and ideal routing
Advise pilots of NOTAMs
Advise pilots of fuel location status
Advise pilots of current weather observations
Advise pilots of TAF (Terminal Area Forecast) information
Advise pilots of PIREPs (Pilot Reports)
Advise pilots of Warning Area Activity
Advise pilots of TFRs (Temporary Flight Restrictions)
Act as subject-matter expert of daily weather forecasts and current radar
Advise pilots of winds aloft
Advise pilots of wind forecasts
Advise management, Houston ARTCC, and other pilots of missed approaches
Advise pilots of location of other aircraft
Relay messages to/from base, scheduling, customer, managers, pilots
Update fuel location status, based on reports from pilots and operators
File Oil Spill Reports with the USCG
File overturned and/or distressed boat and debris reports to the USCG
Assist radio technicians in troubleshooting radio issues
Assist pilots and mechanics in troubleshooting EFB, Outerlink & IRIS equipment/programs
Assure two-hour checks are completed, as required
Obtain Green Deck for pilots
Relay 20- and 5- minute out calls from pilots to destinations
Relay special requests to/from pilots
Relay changes in customer needs
Handle pilot flight and duty requests (sign-in and sign-out)
Issue and cancel EOCs
Obtain and update weather reports
Handle satellite phone calls from pilots
File IFR flight plans with Leidos
Obtain and relay IFR clearances from Houston Center (ZHU)
Perform Communication Center Opening Duties
Open and maintain the Communication Center email
Verify and update contract information
Conduct Morning Radio Checks
Call designated AWOS and enter reports
Input observed EOCs from AWOS/SAWRS/PIREPs
Perform Routine Daily Functions
Check Warning Area scheduling
Perform all Communication Center Closing Duties
Complete the Flight & Duty Log
Clear EOCs from the day
Stay until all Gulf of America flights are completed, and crews have had sufficient time to sign out.