Communication Specialist - Patient Logistics

OU Health•Oklahoma City, OK

About The Position

Under general direction, responsible for assisting with hospital through put by regulating bed availability throughout the hospital and inbound requests for Patient Access to OU Health. Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. Monitors admit status of patients from the ED to the inpatient/Observation setting. Initiates clear, concise, and ongoing communication regarding bed availability and patient flow. Communicates with ED care managers, Bed Management Coordinator, environmental services, and inpatient charge nurses regarding patient status and bed availability. Reviews medical admit orders for accuracy and completion, as well as, oversees bed availability for admits, transfers, and discharges. Assigns patient beds, as appropriate, and maintains list of pending admits. Receives a physician’s order to admit, register or schedule a patient. Communicates with patients scheduled for next day arrivals. Reviews information for completeness and appropriateness of admissions, follows up with requestor and Bed Management Coordinator to get complete information as needed. Exemplifies analytical thought processes, prioritizing critical admits and in-house transfers while collaborating with Bed Management Coordinator as medically indicated. Maintains positive, effective, collaborative interactions with physicians, department directors, and staff members to communicate the needs of patients and the facility. Operates the hospitals electronic bed board with detail and efficiency. Adheres to organizational and departmental policy maintaining confidentiality and patient rights. Works for continuous improvement in customer service and processes.

Requirements

High School Diploma or GED required.
1 or more years of administrative experience in hospital/medical setting in either admitting, patient registration/appointments, and BedBoard required.
Knowledge of hospital policies and procedures.
Knowledge of medical terminology.
Knowledge of office procedures and equipment.
Skill in establishing and maintaining effective working relationships with others, in following verbal and written instructions and in typing accurately.
Ability to work as a member of a team as well as be a self-motivator with ability to work independently.
Excellent verbal and written communication skills with emphasis on providing customer service to internal and external customers.
Ability to relay information accurately and concisely.
Ability to work closely with multiple disciplines in the healthcare setting.
Ability to successfully handle multiple tasks.

Nice To Haves

Strong conceptual, as well as quantitative and qualitative analytical skills preferred.

Responsibilities

Monitors admit status of patients from the ED to the inpatient/Observation setting.
Initiates clear, concise, and ongoing communication regarding bed availability and patient flow.
Communicates with ED care managers, Bed Management Coordinator, environmental services, and inpatient charge nurses regarding patient status and bed availability.
Reviews medical admit orders for accuracy and completion, as well as, oversees bed availability for admits, transfers, and discharges.
Assigns patient beds, as appropriate, and maintains list of pending admits.
Receives a physician’s order to admit, register or schedule a patient.
Communicates with patients scheduled for next day arrivals.
Reviews information for completeness and appropriateness of admissions, follows up with requestor and Bed Management Coordinator to get complete information as needed.
Exemplifies analytical thought processes, prioritizing critical admits and in-house transfers while collaborating with Bed Management Coordinator as medically indicated.
Maintains positive, effective, collaborative interactions with physicians, department directors, and staff members to communicate the needs of patients and the facility.
Operates the hospitals electronic bed board with detail and efficiency.
Adheres to organizational and departmental policy maintaining confidentiality and patient rights.
Works for continuous improvement in customer service and processes.
Performs other duties as assigned.