Communication Specialist

Lithia & Driveway • Medford, OR

23h • $17 - $24 • Remote

About The Position

The Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications. They will be responsible to ensure one contact resolution to both our internal and external customers.

Requirements

• Minimum 2 years of related experience
• Strong attention to detail and a strong sense of urgency
• Excellent written and verbal communication skills
• Proven ability to manage multiple systems simultaneously
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Associate’s degree preferred (not required)
• Background in banking, finance, or accounting strongly preferred
• Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

Responsibilities

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis
• Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry
• Navigate multiple systems and applications interchangeably to resolve issues efficiently
• Document and escalate inquiries appropriately, following established processes
• Resolve internal and external customer inquiries related to: Payment issues Inventory questions Funding concerns Banking inquiries General customer concerns
• Deliver service across multiple channels (phone, email, chat)
• Maintain high standards of quality, responsiveness, and results-driven performance
• Assist in developing and updating knowledgebase solutions for training and informational purposes
• Contribute to improving procedures and processes to enhance customer satisfaction
• Meet Quality Assurance program objectives to ensure excellent service delivery
• Align daily responsibilities with long-term company vision and strategic goals
• Prioritize tasks effectively in a deadline-driven environment
• Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED