Communication Systems Technician II

Mobile Communications America Inc•Timonium, MD

7d•Onsite

About The Position

MCA, YOUR TRUSTED ADVISOR FOR WIRELESS COMMUNICATIONS, DATA, AND SECURITY, IS SEEKING AN EXPERIENCED COMMUNICATION SYSTEMS TECHNICIAN II IN THE SOUTHERN REGION OF MARYLAND TO SUPPORT OUR FAST-GROWING VOICE (MSS) DIVISION. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. This position is part of the Field Service team and is responsible for supporting public safety customers across Maryland and Washington, DC. In addition to the team's territory, this candidate will serve the Southern region of Maryland to ensure strong coverage within the territory. Because of the nature of this assignment, candidates must reside within a commutable distance to the service area to enable quick response to outages and critical incidents while on‑call. A company vehicle will be provided to support business-related travel. Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service is not just a motto for MCA; it is an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

Requirements

Minimum two (2) years, an average of 5+ years of technical service and installation experience.
Proficient with radio equipment – installation, programming, and troubleshooting.
Proven track record of providing hands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, APX, MOTOTRBO, etc.)
Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
Subscriber programming expert and can successfully program various radio types based on customer requirements.
Strong communication skills with end users and third parties.
P25 and/or MotoTRBO experience is required.
A current, valid driver’s license and no traffic violations, and the ability to successfully pass a drug screening and background check.

Responsibilities

Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues. (Two-Way Radios, Land Mobile Radios, P25 Trunking Systems, APX, MOTOTRBO, etc.)
Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
Assisting in the scoping out and quoting of service, installation, and programming projects.
Supporting the development of talent and technical skill sets of the service team.
Completing assigned tickets properly and on time.
Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.
Serving in an on-call rotation and providing 24/7 technical support.