COMMUNICATIONS ASSISTANT (Part Time/ Weekends)

Sentara Health • Virginia Beach, VA

7d • Remote

About The Position

Sentara After Hours Answering Service is looking to hire a Part-time -Weekend- Communication Assistant. This is a remote position; however, must reside in the Hampton Roads or Blue Ridge area. As it may be required to visit office in case of connectivity issues or power outage. Weekend Shifts: Saturdays and Sundays: 8:00am to 6:30pm, must be flexible to work on Fridays as needed. Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). External call facilitation will generally include, but is not limited to, looking up patient information for friends and family members of patients and transferring customers to appropriate departments throughout the organization. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees at your level and additional duties as assigned.

Requirements

• High School Diploma or equivalent
• 1 year of computer/Keyboard skills required

Nice To Haves

• Previous healthcare and multi-line phone experience preferred
• Understanding of medical terminology
• Customer Service experience
• Call Center experience preferred

Responsibilities

• Facilitating all emergent and non-emergent communication both externally and internally
• External call facilitation
• Internal call facilitation
• Utilizing complex on-call schedules with escalations
• Facilitating nurse to physician and physician to physician communication to include emergent consultations
• Assist with training new employees at your level
• Additional duties as assigned

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees