Communications Dispatcher - Campus Safety

Join our team of difference makers•Azusa, CA

3d•$19 - $22•Onsite

About The Position

APU seeks employees who desire to contribute to our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is edifying to God and one another. The University Communications Dispatcher serves to provide communication support to the officers who are on shift and the larger APU community, including students, faculty/staff, and guests. Must have the ability to receive, prioritize, and respond to routine and emergency incoming telephone and voice radio calls as they relate to Campus Safety, emergency personnel, fire, and medical assistance. Independently receives, evaluates, prioritizes, and disseminates calls from employees, other agencies, and the public through voice radio and telephone for technical, routine, and emergency. Operates a wide variety of highly specialized computer equipment and programs, such as CAD (Computer Aided Dispatch) and a state-of-the-art camera tracking system. This is a full-time position on an approved alternative workweek schedule (AWS) of three 12-hour shifts per week, as permitted under California law.

Requirements

High school diploma.
Associate’s Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
Must have no criminal record.
Must possess a current CA driver’s license.
Must have knowledge of Dispatch Center operations and professional dispatching.
Must have intrinsic knowledge of Emergency/Disaster Operations.
Must possess all necessary skills associated with a Dispatch Center.
Dispatching, camera system, and emergency/disaster operations.
Strong and exceptional customer service skills, interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.
Ability to work shift assignments as required by the department, which could include working holidays and weekends.
Knowledge of laws, regulations, methods, and techniques in the area of specialty.
Ability to react calmly and effectively in all situations.
Skills in the use of first aid procedures.
Skill in the use of personal computers and related software applications.
A thorough knowledge of: Business English and arithmetic; general office methods, procedures, and practices.
Ability to plan, develop, and coordinate multiple projects and gather data, compile information for reports.
Ability to read and write at a level appropriate to the duties of the position.
Ability to use independent judgment and to manage and impart confidential information.
Strong organizational skills and detail-oriented.
35-40 WM.
Excellent telephone, courtesy, knowledge, and experience.
Ability to interpret, adapt, and apply guidelines and procedures.
Ability to resolve customer complaints and concerns.
Ability to investigate and analyze information and to draw conclusions.
Must possess and maintain a clean and valid California Driver’s License.
Ability to work under pressure, exuding a mature demeanor while multitasking in a deadline-oriented environment with accuracy and consistency.
Ability to work independently and meet deadlines.
Ability to work collaboratively with a team, as well as an independent contributor.
Ability to exercise good judgment and discretionary skills in determining when to act independently and when to consult management before taking action.
Self-starter with a positive attitude.
In agreement with the purpose and goals of Azusa Pacific University in providing a Christian-based higher education for its students.
Requires repetitive motions and sitting at a computer keyboard.
Hearing and speaking on the telephone.
Ability to conduct business at other offices on campus.
Ability to lift, bend, grasp, and lift to 20 lbs. occasionally.
Reading, writing notes, and using a computer monitor.
Proficient in Google Apps, Microsoft Office, Word, and Excel.

Nice To Haves

Previous college and/or university campus safety/security/law enforcement experience preferred or equivalent on-the-job experience.

Responsibilities

Responds to incoming telephone and voice radio calls, including emergency and non-emergency calls.
Receive and transmit messages using multiple forms of communication.
Record and concisely communicate descriptions of persons and property.
Keep the on-duty supervisor informed of all calls.
Handle dispatch-related clerical duties and maintain a variety of automated records.
Answer inquiries and provide information to the APU community as needed.
Build and maintain positive relationships with co-workers, employees, faculty/staff, students, vendors, guests, etc., using principles of exceptional customer service.
Attend meetings as assigned.
Maintain radio communications with safety officers, keeping accurate records of dispatch and emergency communications activity as required by federal law.
Maintain compliance with FCC laws and regulations related to both emergency and non-emergency radio communications.
Operating the visual and alarmed security systems, operations of the dispatch log and components, dispatching in medical emergencies, crime intervention, and enhancing communication skills.
Maintain strict confidentiality on all work-related matters.
Process all radio traffic and assign the proper officer response.
Process and route phone calls, emails, and walk-ins to the proper personnel.
Processing, filing, and data entry of department-related forms.
Assist with various shift and office duties as assigned.
Regular, punctual attendance as required by the supervisor based on department needs.
Performs other duties as deemed necessary via the chain of command.