Communications Officer (911 Dispatcher)

City of Marble Falls•Marble Falls, TX

2d•Onsite

About The Position

The Public Safety Communications Officer performs specialized radio and communications work. This position operates radio, telephone and related communications equipment and software to receive and relay critical information to responders. Prioritizes and assigns appropriate response for emergency and non-emergency incidents. Maintains logs and records all activity as required. Provides support information to police officers, firefighters/paramedics, the public and other agencies as required. Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and providing pre-arrival instructions to callers.

Requirements

The Communications Operator must have the ability to learn the methods, practices, equipment, and materials used for emergency communications
the ability to speak clearly and distinctly
the ability to exercise good judgment
the ability to react calmly and quickly
the ability to prepare concise and accurate reports
the ability to communicate effectively, verbally and in writing.
The Communications Operator must possess a working knowledge of computers and have above average typing skills.
He or she must also possess skills in coordinating and handling multiple tasks simultaneously.
The Communications Operator must have the ability to perform in a highly stressful environment
must be able to attend required out of town and/or overnight training courses as necessary
must have the ability to form and maintain effective working relationships with other employees, other city departments, and the general public.
High school diploma or GED equivalent.
A valid Texas driver's license.
Meet proficiency requirements from the Texas Commission on Law Enforcement Officers Standards and Education as mandated by the State of Texas.
Failure to obtain a Telecommunication Certification from the Texas Commission on Law Enforcement Officers Standards and Education within one (1) year of employment will result in termination of employment.

Nice To Haves

Intermediate Telecommunications from TCOLE preferred

Responsibilities

Answers incoming 9-1-1, TTY emergency and non-emergency calls.
Prioritizes calls and determines proper routing utilizing established guidelines and operating procedures.
Makes outgoing calls as necessary or requested
Directing all callers to appropriate departments and/or agencies as needed
Maintains accurate records in Computer Aided Dispatch, Records Management and Mobile Software as related to daily operations following local standard operating guidelines.
Evaluates information to determine appropriate response including; jurisdiction, resources and personnel
using established protocols to provide pre-arrival instructions to emergency callers until appropriate units arrive on scene
Monitors multiple radio talkgroups and ensures interoperable radio communications, responds and documents all radio traffic.
Maintains officer safety by insuring adequate back-up and by attaining continuous status checks according to standard operating procedures
Monitors information related to emergency management and uses various software to increase citizen and responder awareness.
Maintains credentials and successfully access national and state databases in accordance with local, state and federal policies and guidelines including but not limited to; inquiry, clear, cancel, modify, request, confirmation and validation.
Provides information service to the general public
Maintains familiarity with major streets, public buildings industrial plants, and the general geographic layout of area jurisdictions and map identification.
Performs other related duties as may be assigned or required.