Communications Representative

American Addiction Centers•Chicago, IL

1d•$19 - $28•Onsite

About The Position

Efficiently answer and dispatch all incoming and internal calls, operate paging and radio paging systems. Respond to all emergency alarms, codes, monitors, quickly and efficiently.

Requirements

1-2 years office or switchboard experience.
High school diploma or equivalent.
Ability to speak English fluently.
Good communication skills.
Good interpersonal skills.
Ability to utilize information from board, screens, over-head monitors and alarm panels.
Ability to document events/situations.
Ability to work in a fast-paced environment.
Ability to work weekends, holidays and flexible hours.

Responsibilities

Answer all incoming/internal calls on the Alcatel /AmCom Console.
Direct calls to the appropriate department/individual.
Respond to any signals from the emergency panel and wall.
Follow policy and procedure to alert all required personnel involved in the emergency.
Monitor panels and notify Security if necessary
Page hospital personnel upon request; process meet-me page when needed.
Overhead page to announce emergencies, codes, drills, etc.
Exchange broken pagers as needed.
Fully utilize IRM paging system to register physicians, page, and process codes
Log and report trouble in the AmCom System.
Contact supervisor if a service call is needed.
Provide documentation on various logs, reports, projects, etc.
Maintain personnel work schedule in a professional manner, covering absences when needed, arriving for scheduled shifts in a timely manner

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program