Communications Specialist - IT Initiatives
About The Position
This role will support an IT Customer Success and Enablement group where driving internal customer success and technology enablement will minimize disruption, enhance productivity, and improve the employee experience. The IT Communications Specialist will partner with Instructional Designers/eLearning Developers to create content and communications that support the global IT learning enterprise. SweetRush is seeking two Communications Specialists to support the eight key IT service areas: Learning & Enablement – Instructional design, enterprise knowledge sharing, learning facilitation and delivery, project management, and learning surveys/evaluation Organizational Change Management – Strategic advising, change impact assessment, stakeholder engagement, and standards for IT Audit compliance Communications & Campaigns – Technical writing and editing to create engaging content reaching over 28,000 end users via IT News, IT Viva Engage Community, Events & Notices, and Email campaigns End User Events – Planning and executing events to maximize attendance and engagement while driving adoption of IT initiatives Graphic & Experience Design – Visual identity concepts, digital signage, and campaign assets to support IT projects and initiatives IT Sites – Sites and pages developed for IT projects to provide enhanced user experiences and successful product adoption IT Continuous Improvement – Identifying key process improvement opportunities and enhancing customer value through community listening and measurement Business & Community Engagement – Partnering with the business exchange community and systems managers to bring awareness and drive adoption of IT offerings
Requirements
- Proven experience in technical writing or communications within a corporate IT/technology environment
- Strong writing and editing skills — able to translate complex technical concepts for non-technical audiences
- Experience collaborating with instructional design or eLearning teams on content creation
- Familiarity with change management and stakeholder engagement practices
- Proficiency with digital communication tools — intranet platforms, email campaign tools, and community platforms (e.g. Microsoft Viva Engage)
- Able to manage multiple projects in a fast-paced enterprise environment
- Comfortable working remotely via virtual/instant messaging and video conferencing
Nice To Haves
- Experience with graphic design or digital signage tools (e.g. Canva, Adobe Creative Suite)
- Background in event planning or end-user enablement programs
- Familiarity with IT Audit compliance standards and documentation
- Experience in a pharmaceutical, biotech, or regulated industry
- Knowledge of enterprise learning platforms (LMS) and eLearning development tools
Responsibilities
- Partner with Instructional Designers/eLearning Developers to create content supporting the global IT learning enterprise
- Develop clear, engaging technical communications and campaigns tailored to diverse stakeholder audiences
- Support Change Management for key IT initiatives (cybersecurity awareness, AI, Mac at Gilead, Windows 11, Virtual Desktop Solutions, Network Refresh)
- Create and distribute content across channels reaching 28,000+ end users — IT News, Viva Engage, Events & Notices, and email
- Assist in the production of digital signage for on-site Wayfinders, Zoom screens, and G.Screens
- Assist with End User Event planning to drive attendance and IT initiative adoption
- Collaborate on IT Sites content to enhance user experience and product adoption
- Support Business & Community Engagement to drive awareness of IT offerings
- Ensure communications receive Public Affairs (PA) approval
- Contribute to IT Continuous Improvement through community listening and measurement
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
