Communications Specialist

Gallagher•Little Rock, AR

23h

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Requirements

High school diploma and a minimum of 1 year of customer service experience.
Strong typing and basic computer skills.

Nice To Haves

Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.
Good verbal communication skills.
Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Responsibilities

Provides customer service to variety of customers over the telephone.
Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
Receives and responds to customer service inquiries both written and verbal.
Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution.
Provides accurate, valid and complete information by using the right methods/tools.
Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program