Community Banking Ops Partner

Old National Bank•Oshkosh, WI

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. The Community Banking Operations Partner is primarily focused on partnering with senior-level Community Banking management within a specific region/area and serving as a liaison for the banking centers and back-office. Candidates for this position would need to reside in the Minnesota south and west regions. This position serves as the operational voice for the banking center team members and aids by assessing and documenting the level of operational focus, integrity and control strategies through the execution of banking center audits. This position is also responsible for conducting a root cause analysis of common audit findings to identify opportunities for process improvement and adherence. Executes training plans and assists management in growing sales by identifying process improvement opportunities and implementing efficient frontline processes designed to enhance the client and team member experience. This role will also work closely with Facilities and other internal business partners relative to new banking centers, remodels, and consolidations. Through effective management and execution of these responsibilities, the Community Banking Operations Partner’s goal is to achieve a positive and consistent client and team member experience.

Requirements

Bachelor’s degree in business or related field preferred OR HS diploma with equivalent experience
4+ years of banking center experience or banking center support role
Prior banking center management or commensurate experience strongly preferred, with proven track record in risk management and business process improvement.
Strong change management and implementation skills required, with the ability to motivate and influence others.
Strong understanding of key banking center processes, procedures, and regulations
Excellent communication skills in both verbal and written format; ability to present ideas and recommendations.
Ability to work with little-to-average supervision and follow a strategic plan.
Must be able to identify/resolve problems and improve processes quickly, effectively, and professionally.
Must be detail oriented, with strong analytical and organizational skills.
Proficient in business reporting applications and Microsoft Office365 suite including Excel, Word, and PowerPoint.
Frequent travel to banking centers required.

Nice To Haves

Prior project management experience preferred.

Responsibilities

Assess current banking center processes and workflows for efficiency opportunities and make recommendations for business process improvement, placing emphasis on enhancing the client and team member experience.
Perform regular site visits to ensure optimal operational performance and preparedness for audits; analyze audit results and work with banking centers to ensure proper training and adherence to policy.
Attend Community Banking Executive meetings to provide operational updates and to field issues, questions, and ideas; serve as an escalation resource for any issues or concerns involving banking centers.
Perform root cause analysis when internal control breakdowns occur and identify opportunities to simplify adherence to procedure.
Conduct all phases of a banking center audit including planning, examination, reporting and business partner follow-up in accordance with bank standards to identify critical areas of risk and control activities.
Maintain a firm understanding of banking center procedures, processes, and workflow to ensure accuracy when completing audits.
Monitor and track completed quarterly surprise cash audits and safe deposit audits conducted by banking centers.
Train new managers and market service leaders on the banking center’s operational tasks, duties and responsibilities, and the importance of maintaining operational integrity in the banking center.
Collaborate with vendors and internal business partners relative to new banking centers, remodels, consolidations, and equipment installations along with replacement and repair of existing equipment.
Interface with business partners on systems implementation, while also escalating technical issues impacting service delivery for banking center team members.
Work with business partners to support the Bank's vision for banking center design models through the implementation of innovative technology and equipment.
Assist Security by issuing, deleting and updating combinations on locks that secure cash and other valuables within the banking center.
Provide operational support during mergers and acquisitions, banking center openings, and consolidations.