Community Banking Supervisor (Teller Supervisor)
About The Position
As a Community Banking Supervisor , you will help lead daily operations within the Retail Banking Center while ensuring exceptional customer service remains our top priority. This is a hands-on leadership role — you’ll work alongside your team on the teller line and platform, motivate staff to achieve sales goals, support compliance and operational excellence, and step in to guide the team in the absence of the Branch Service/Operations Manager. If you’re passionate about customer service, enjoy mentoring others, and thrive in a dynamic banking environment, this could be the perfect opportunity for you.
Requirements
- High school diploma or equivalent (required)
- Prior entry-level supervisory experience or completion of supervisory training
- Minimum of three (3) years in a responsible banking role
- Strong knowledge of applicable state and federal banking regulations
- Proven sales ability and team motivation skills
- Excellent communication skills (bilingual is a plus)
- Strong numerical aptitude and attention to detail
- Proficiency in Microsoft Word, Excel, and Outlook
- Valid California driver’s license and current auto insurance meeting CA DMV requirements
Responsibilities
- Support the Retail Banking Center(RBC) staff.
- Motivate team members to achieve and exceed sales and service goals.
- Assist in staff training, coaching, and development.
- May help coordinate monthly meetings and reinforce effective selling techniques.
- Deliver and uphold superior customer service standards.
- Cross-sell and promote bank products with confidence and integrity.
- Generate new business relationships through outreach, business calls, community involvement, and events.
- Maintain a follow-up system for sales opportunities and customer inquiries.
- Ensure strict adherence to banking policies, procedures, and regulatory requirements.
- Perform integrity reviews for new accounts, including business documentation.
- Monitor documentation and agreements for accuracy and compliance.
- Assist with Branch Control Reviews (BCR), audits, and internal compliance follow-ups.
- Oversee cash controls, security procedures, alarm testing, and proper documentation.
- Protect confidential financial information at all times.
- Step in on the teller line or platform as needed to meet customer demand.
- Assist with daily transaction balancing, auditing, and submission to Accounting.
- Oversee dormant account audits and safe deposit operations.
- Help maintain a safe, clean, and professional banking environment.
Benefits
- Competitive hourly pay
- Opportunities for professional growth
- A collaborative and respectful workplace culture
- The chance to make a meaningful impact in the community
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
