Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2)

State of Oregon•Salem, OR

8d•$5,907 - $9,143•Hybrid

About The Position

Community Based Care Licensing Complaint Unit Supervisor (Human Services Supervisor 2) REQ-196375 Salary Range: $5907 - $9143 Location: Salem The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented women, individuals with disabilities, veterans, racial/ethnic groups, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. OPPORTUNITY AWAITS! Come be a part of a team focused on the safety and wellbeing of our aging and disabled population in Oregon. Are you prepared to lead a team that stands at the forefront of community safety and care? Join us in a pivotal role where your management skills will directly impact the effectiveness of vital programs and the well-being of our most vulnerable populations. SUMMARY OF DUTIES In this position, you will execute the policies and goals through the management of operations, people, and their work. Provide direct supervision and management over staff and lower-level managers/supervisors. Organize and assign work activities and projects, manage programs, monitor workflow, and review and evaluate work products, methods, and procedures. Participate in strategic planning. With the passage of SB739 in 2025, more responsibility related to the LCU was placed on the CBC program for the oversight of licensed facilities. Specifically, SB 739 requires a more rigorous investigatory process, and requires the LCU team be responsible for additional policies and procedures. This position will oversee staff that implement this bill. Major duties include: Program Operations/Supervision Manage and direct the service delivery of the Community Based Care (CBC) complaint investigation functions for the State. Interact with internal and external APD program staff on a regular basis to ensure that the program is operated in a consistent manner with the expectations of the OARs. Develop necessary and appropriate documentation, by following clear guidelines, necessary to meet requirements for sanctions issued by SOQ including civil penalties, conditions, restriction of admissions, suspensions, non-renewals and revocations. Coordinate with the Office of Adult Protective Services (APS) when issues have potential to become abuse or neglect. Create, monitor, and evaluate systems for assuring the delivery of the program according to Oregon Administrative Rules, Oregon Revised Statutes, and Agency best practices to assure that agency response to persons at risk are done within mandated time frames, that investigations are followed up thoroughly and, in a manner, and appropriate referrals to other agencies are done as needed. Coordinate and cooperate regularly with other DHS programs and shared/central services including SOQ, APS, Developmental Disabilities, APD as well as partner agencies, including Aging and Disability Resource Connections, Area Agencies on Aging, and other State and Federal partners. Review and evaluate data to monitor whether these expectations are being met, to identify trends, and track data related to Complaint Investigator reports. Provide technical advice and regulation/rule clarifications to support staff, local APD units, ombudsmen and facility personnel or representatives, and/or refer to appropriate persons or agencies as necessary. Answer questions and inquiries concerning LTC rules of the state government, interpreting those rules and regulations for providers, other agencies, and the public. Approve purchasing requests for office supplies and equipment. Assist CBC program manager and other supervisors with other activities in their absence or as requested. Develop, maintain, update and revise office policies and procedures. Participate in committees reviewing policies and procedures for activities which interface with APD, central office and other agency branches.

Requirements

Four Years of lead work, supervision, or progressively related experience.
One year of related experience AND a bachelor’s degree in a related field.
Experience setting clear expectations and encouraging staff to do their best work so services are delivered well.
Experience working in a team environment that values cooperation, respect, and diversity.
Experience gathering and organizing data and information to support program managers and leadership in making decisions.
Experience working with managers and leaders to review how well a process is working and help find ways to make it better.

Responsibilities

Manage and direct the service delivery of the Community Based Care (CBC) complaint investigation functions for the State.
Interact with internal and external APD program staff on a regular basis to ensure that the program is operated in a consistent manner with the expectations of the OARs.
Develop necessary and appropriate documentation, by following clear guidelines, necessary to meet requirements for sanctions issued by SOQ including civil penalties, conditions, restriction of admissions, suspensions, non-renewals and revocations.
Coordinate with the Office of Adult Protective Services (APS) when issues have potential to become abuse or neglect.
Create, monitor, and evaluate systems for assuring the delivery of the program according to Oregon Administrative Rules, Oregon Revised Statutes, and Agency best practices to assure that agency response to persons at risk are done within mandated time frames, that investigations are followed up thoroughly and, in a manner, and appropriate referrals to other agencies are done as needed.
Coordinate and cooperate regularly with other DHS programs and shared/central services including SOQ, APS, Developmental Disabilities, APD as well as partner agencies, including Aging and Disability Resource Connections, Area Agencies on Aging, and other State and Federal partners.
Review and evaluate data to monitor whether these expectations are being met, to identify trends, and track data related to Complaint Investigator reports.
Provide technical advice and regulation/rule clarifications to support staff, local APD units, ombudsmen and facility personnel or representatives, and/or refer to appropriate persons or agencies as necessary.
Answer questions and inquiries concerning LTC rules of the state government, interpreting those rules and regulations for providers, other agencies, and the public.
Approve purchasing requests for office supplies and equipment.
Assist CBC program manager and other supervisors with other activities in their absence or as requested.
Develop, maintain, update and revise office policies and procedures.
Participate in committees reviewing policies and procedures for activities which interface with APD, central office and other agency branches.