Community Center Attendant

Society St. Vincent De Paul Alameda•Oakland, CA

5d•$22 - $24•Onsite

About The Position

Division: Special Works Reports to: Community Center Manager Work Location: Downtown Oakland Campus Hours: Part Time, Regular Tuesday-Saturday 8:00am-3:30pm Status: Non-Exempt / Hourly Salary Range: $21.83- $23.83 Supervises: n/a DUTIES & RESPONSIBILITIES: Serves as the primary front desk presence, welcoming guests, volunteers, and visitors in a respectful, informed, and professional manner. Register guests for SVdP programs, events, and services. Utilize the SVdP internal database to maintain accurate records of guest services. Assists Community Center Manager and Woman’s Center Coordinator as directed. Demonstrates familiarity with all processes and procedures of the Community Center, Women’s Center, Men’s Center, Donation Gaylords, and Clothing Closet. Perform intake interviews to assess individual guest needs and determine appropriate services, resources, and referrals. Stamp, sort, and distribute guest mail in accordance with established procedures and guest service guidelines. Ensure fair, safe, and balanced use of Community Center and Women’s Center facilities. Assists Coordinator to track and enter metrics daily and report them monthly. Maintain a clean, safe, and welcoming environment throughout the Community Center. Assist in the implementation of volunteer- and client-friendly programming and activities in drop-in centers. Facilitate community center activities such as bingo, arts and crafts, and any other scheduled activities. Engage, train, support, and build positive working relationships with volunteers. Guides guests to SVdP programs and resources that meet their needs. Perform other duties as assigned to support the mission and operations of SVdP. GENERAL QUALIFICATIONS: Demonstrates a strong work ethic and willingness to work diligently to achieve challenging goals. Follows written and verbal instructions and willingly performs assigned tasks. Maintains accountability to supervisors and performance plans; receptive to supervision and feedback. Exhibits a positive attitude and serves as a constructive influence within a team. Demonstrates initiative, flexibility, creativity, and enthusiasm. Displays professionalism, maturity, sound judgment, and effective problem-solving skills. Self-motivated and disciplined, with the ability to set and achieve goals independently. Shows passion for and commitment to the mission of a leading human service charity. Is reliable, dependable, and trustworthy. Possesses strong written and verbal communication skills in English (Spanish a plus). Communicates effectively with internal and external customers. Provides excellent customer service, serving stakeholders in a professional, welcoming, and efficient manner. Thrives in a flexible, fast-paced, and growth-oriented environment while maintaining a positive, solution-focused attitude and sense of humor. Works collaboratively with others to foster a respectful, constructive work environment and effectively resolve conflicts. Maintains a cooperative, friendly, and helpful demeanor with clients and colleagues. Demonstrates strong attention to detail. Possesses excellent administrative and organizational skills. Takes ownership of job responsibilities and accountability for achieving goals. Models professional workplace conduct, including timely communication, transparency with supervisors, reliability, respectful meeting behavior, and actions that reflect positively on SVdP. Seeks additional challenges and opportunities for continuous learning and professional development. Coordinates, manages, develops, and engages volunteers effectively. Demonstrates the ability to motivate and develop others, including volunteers, to work productively and enthusiastically as part of a team. Handles unusual or difficult situations calmly and effectively without unnecessary escalation.

Requirements

Demonstrates a strong work ethic and willingness to work diligently to achieve challenging goals.
Follows written and verbal instructions and willingly performs assigned tasks.
Maintains accountability to supervisors and performance plans; receptive to supervision and feedback.
Exhibits a positive attitude and serves as a constructive influence within a team.
Demonstrates initiative, flexibility, creativity, and enthusiasm.
Displays professionalism, maturity, sound judgment, and effective problem-solving skills.
Self-motivated and disciplined, with the ability to set and achieve goals independently.
Shows passion for and commitment to the mission of a leading human service charity.
Is reliable, dependable, and trustworthy.
Possesses strong written and verbal communication skills in English (Spanish a plus).
Communicates effectively with internal and external customers.
Provides excellent customer service, serving stakeholders in a professional, welcoming, and efficient manner.
Thrives in a flexible, fast-paced, and growth-oriented environment while maintaining a positive, solution-focused attitude and sense of humor.
Works collaboratively with others to foster a respectful, constructive work environment and effectively resolve conflicts.
Maintains a cooperative, friendly, and helpful demeanor with clients and colleagues.
Demonstrates strong attention to detail.
Possesses excellent administrative and organizational skills.
Takes ownership of job responsibilities and accountability for achieving goals.
Models professional workplace conduct, including timely communication, transparency with supervisors, reliability, respectful meeting behavior, and actions that reflect positively on SVdP.
Seeks additional challenges and opportunities for continuous learning and professional development.
Coordinates, manages, develops, and engages volunteers effectively.
Demonstrates the ability to motivate and develop others, including volunteers, to work productively and enthusiastically as part of a team.
Handles unusual or difficult situations calmly and effectively without unnecessary escalation.
Conversational Spanish.
Ability to understand and model the ten culture change elements we promote at SVdP-Vincentians, Storytelling, Grit, Savvy, Volunteerism, Kindness, Joy, Kaizen, and Engagement.
Proficiency with Windows, Word, Excel, e-mail, and Web Browser.
Excellent time and priority management skills. Ability to successfully manage projects from conception to completion. Ability to prioritize projects, work independently, meet deadlines, manage several projects simultaneously and work well under pressure.
Ability to understand the financial impact of decisions, actions, and outcomes.
Project management skills, including the ability to create and follow outlines, timelines, and reports, and to hold others accountable for completion of tasks.
Supervisory or management experience.
Good analytic skills and ability to make evidence-based decisions.
Requires ability to stand to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing. Occasionally may be required to lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet. Occasionally may be required to carry items up to 30 pounds for distances up to 25 feet.
Ability to work well with diverse groups of people in various environments, including those that are homeless, addressing substance abuse issues and other barriers to employment, people from diverse ethnic, cultural and economic backgrounds, the undocumented, and people with disabilities including HIV/AIDS.

Responsibilities

Serves as the primary front desk presence, welcoming guests, volunteers, and visitors in a respectful, informed, and professional manner.
Register guests for SVdP programs, events, and services.
Utilize the SVdP internal database to maintain accurate records of guest services.
Assists Community Center Manager and Woman’s Center Coordinator as directed.
Demonstrates familiarity with all processes and procedures of the Community Center, Women’s Center, Men’s Center, Donation Gaylords, and Clothing Closet.
Perform intake interviews to assess individual guest needs and determine appropriate services, resources, and referrals.
Stamp, sort, and distribute guest mail in accordance with established procedures and guest service guidelines.
Ensure fair, safe, and balanced use of Community Center and Women’s Center facilities.
Assists Coordinator to track and enter metrics daily and report them monthly.
Maintain a clean, safe, and welcoming environment throughout the Community Center.
Assist in the implementation of volunteer- and client-friendly programming and activities in drop-in centers.
Facilitate community center activities such as bingo, arts and crafts, and any other scheduled activities.
Engage, train, support, and build positive working relationships with volunteers.
Guides guests to SVdP programs and resources that meet their needs.
Perform other duties as assigned to support the mission and operations of SVdP.