Community Engagement Specialist I

California Academy of Sciences•San Francisco, CA

1d•$25 - $26•Onsite

About The Position

The Community Engagement Lead, reporting to the Social and Environmental Justice Manager, serves as a crucial link in supporting cross-collaboration for initiatives shared between the Education and Innovation division. In this capacity, this role is responsible for supporting community engagement activities and events, managing program delivery, and conducting evaluations that integrates guest education and innovative community engagement. The Lead is responsible for direct community and guest engagement during peak attendance periods on the museum floor. This includes confidently interacting with guests and presenting on any topic relevant to the Academy and its mission, which will also bridge the partnership between innovation in guest experience and education. Additionally, the Lead assists with critical projects, such as designing programs and community engagement, which will also strengthen the partnership between teams, including Guest Experience, Guest Education, and Innovation.

Requirements

2+ years of work experience in Community Engagement and Project Management.
Bachelor’s degree preferred.
Strong leadership skills
Excellent public speaking skills
Excellent interpersonal communication skills
Adapt and maintain flexibility in changing and fast-paced environments
Can follow tasks through to completion with little supervision
Strong communication skills and a deep understanding of communication strategies, with a passion for building trust and effectively engaging a broad range of stakeholders—from community leaders to diverse community members and groups
Strong organizational skills and the ability to track and report on performance metrics and use data to inform decisions.
Comfortable with public speaking and event participation.
Work well independently as well as in teams
Ability to lift and transport 25-50 lbs across concrete and uneven floors.
Ability to perform repetitive motions 25-50% of the time.
Ability to work safely in both outdoor and indoor environments that may include stairs, uneven paths, bark, and secure access areas.
The position requires frequent visits to the museum public floor
Walking on concrete floors, Extensive time standing, intervals of time outdoors in varying environmental condition
Tolerance of high levels of noise, and extensive public speaking, sometimes in noisy, crowded environments.
While performing the duties of this job, the employee is frequently required to stand, sit, use a computer, and communicate on the phone, in person, and online meetings/calls.

Nice To Haves

Fluency in a second language preferred
Excellent knowledge of science, natural history, and/or conservation topics preferred

Responsibilities

Under direction of the Social and Environmental Justice Manager, support the design and delivery of direct outreach and engagement activities (community convenings) with community members. Most engagements will occur at California Academy of Sciences with occasional off-site activities.
Assist with community engagement program and content development, including material preparation and maintenance, administrative tasks, and special projects as assigned.
Support design and implementation of listening sessions and other engagement strategies to understand community needs and challenges.
Support with coordinating experiences and activations with the Innovation team.
Collaborate with the SEJ manager in the analysis of data and guest input collected during community listening sessions and community convenings.
Assist with the implementation of community engagement program evaluations and visitor assessments, and special programs/events
Produce written reports and provide presentations on community convenings and listening sessions to relevant staff and teams from across Divisions that interact with guests through public engagement.
Support the Guest Education team during peak seasons of public programming for holiday weekends, winter, spring breaks, and June to mid August, in the capacity of a Presenter 1-3 days per week for requested floor engagements; approximately 50% of the year, and subject to change depending on the needs of the program.
Assist the Guest Education team during peak seasons of public programming with operational duties that might arise
Provide excellent customer service to guests and staff
Maintain knowledge of Academy programming spaces including equipment storage, AV systems, and appropriate usage
May represent the Education Division in assigned interdepartmental committees and offsite events
Help to maintain a positive work environment and to work cooperatively within and across teams.
Follow all Academy safety regulations and complete all HR-assigned training.
Support the Academy’s mission, vision and division-wide initiatives
Perform other job-related duties as assigned