Community Health Integration (CHI) Specialist - Contractor (Remote, U.S.)
About The Position
CircleLink Health is a company of passionate clinicians, technologists and businesspeople tackling the $600B problem of preventable chronic and post-acute complications. We’re building a world-class Care Management platform to enable providers while accelerating the shift to preventative care instead of status quo reactive care. Learn more about us here. We connect community members with essential services and supports that improve quality of life, reduce barriers, and strengthen resilience. The CHI Specialist supports patients with identified social determinants of health (SDOH) needs through outreach, resource navigation, and care coordination under the general supervision of the billing practitioner. Work is non-clinical unless appropriately licensed.
Requirements
- High school diploma or equivalent
- Strong phone-based communication skills
- Ability to work independently in a remote environment
- Physically located in the United States
- HIPAA-compliant home workspace
- Must successfully complete CircleLink CHI orientation and competency validation before independently performing billable CHI services
- Must adhere to all company protocols, scripts, and documentation standards
- Private, secure home workspace
- Reliable high-speed internet
- Computer capable of running required systems
- Headset for patient calls
- Ability to access systems via secure login/VPN
Nice To Haves
- Experience in care coordination, community health, social services, or patient navigation
- Community Health Worker (CHW) certification
- Medical Assistant, LPN, RN, or Social Work background
- Experience with Medicare care management programs
- Bilingual (Spanish strongly preferred)
- Experience working with high-risk or Medicare populations
Responsibilities
- Conduct telephonic or digital outreach to assigned patients
- Perform standardized SDOH screenings
- Identify barriers such as food, housing, transportation, and utilities
- Engage patients using approved engagement techniques
- Connect patients to appropriate community-based resources
- Facilitate referrals and warm handoffs
- Assist with applications for social services when appropriate
- Track closed-loop referral completion
- Reinforce practitioner-directed care plans
- Document patient goals and progress
- Escalate clinical or safety concerns to RN or practitioner
- Maintain accurate monthly time logs
- Record all encounters in the designated platform/EHR
- Maintain HIPAA compliance at all times
- Follow incident-to and CHI program requirements
- Participate in QA reviews and required orientation updates
- Meet monthly case completion targets
- Maintain quality and documentation standards
- Achieve required patient engagement metrics
- Participate in periodic orientation updates and QA review
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
