Community Health Worker

Savas Management Center LLC • Rancho Mirage, CA

1d • Onsite

About The Position

Communicate to clients/patients the purposes of the program and the impact it may have on their wellbeing; help patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals
Responsible for assisting members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach members, helping members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP and Providers to improve the home health team (HHT)
Responsible for engaging with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as to increase the member’s sense of control over their whole health
Deliver information about health and wellness in ways that the community can easily understand and provide information on IEHP member benefits and services
Provide advocacy on behalf of IEHP members in the home, the community, and in provider organizations
Responsible for building and maintaining a positive working relationship with providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax
Responsible for assisting the HHT and providers to understand the culture, norms, beliefs and preferences of the members and their community by representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of members
Responsible for promoting a collaborative and effective working environment within the HHT by engaging in evidenced-based communication strategies when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on member case discussions
Collaborate on member care issues with other HHT members and consult with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature
Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the HHT
Ensure documentation is accurate, useful, and in compliance with regulatory requirements and accreditation standards

Requirements

• High school diploma or GED required
• At least 1 year of experience directly related to the duties and responsibilities specified
• Has successfully completed an approved Community Health Worker Program or will complete within 6 months of hire
• Valid California Driver’s license and valid automobile insurance required for the purpose of transporting patients to and from doctor’s office, home, etc.
• Ability to work with a complex patient population
• Ability to work independently and be self-directed

Responsibilities

• Communicate to clients/patients the purposes of the program and the impact it may have on their wellbeing; help patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals
• Responsible for assisting members in navigating the healthcare system by finding and following up by phone and in person with hard-to-reach members, helping members successfully participate in their medical and/or behavioral health care by overcoming barriers to care, and sharing information on barriers with IEHP and Providers to improve the home health team (HHT)
• Responsible for engaging with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as to increase the member’s sense of control over their whole health
• Deliver information about health and wellness in ways that the community can easily understand and provide information on IEHP member benefits and services
• Provide advocacy on behalf of IEHP members in the home, the community, and in provider organizations
• Responsible for building and maintaining a positive working relationship with providers, including, but not limited to, communication via in-person, over the phone, and through digital means such as email and fax
• Responsible for assisting the HHT and providers to understand the culture, norms, beliefs and preferences of the members and their community by representing the voice of the community, helping to create messages and materials that fit community culture, and delivering these messages in a way that fits the culture of members
• Responsible for promoting a collaborative and effective working environment within the HHT by engaging in evidenced-based communication strategies when discussing responsibility/sharing of tasks, effectively resolving conflicts as they arise, and collaborating on member case discussions
• Collaborate on member care issues with other HHT members and consult with Nurse Care Manager and/or the Behavioral Health Care Manager before taking any action that is clinical in nature
• Model commitment to continuous quality improvement by engaging in quality improvement initiatives and projects, such as identifying and addressing HEDIS gaps, and by identifying, developing, and testing new practices for improving the outcomes of the HHT
• Ensure documentation is accurate, useful, and in compliance with regulatory requirements and accreditation standards

Benefits

• Medical, dental, and vision coverage options for you and eligible dependents
• Free basic Life/AD&D, Short-Term, and Long-Term Disability policies for those enrolled in medical, plus additional voluntary coverage options
• 401(k) Retirement plan
• Medical and Dependent Care Flexible Spending Accounts
• Generous vacation, sick, and holiday benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED