Community Health Worker

Brightli•Hannibal, MO

About The Position

The Community Health Worker (CHW) serves as a vital bridge between individuals, healthcare providers, and community resources. This role supports overall community health by helping patients reduce risk factors, navigate healthcare and social service systems, and connect with culturally appropriate resources. CHWs empower individuals to take an active role in their health while strengthening the community’s capacity to thrive.

Requirements

Understanding of harm reduction principles, motivational interviewing, and other relevant treatment modalities.
Knowledge of local community culture, values, and available community resources.
Strong customer service principles, including needs assessment, quality service delivery, and follow‑up.
Active listening skills and the ability to understand patient perspectives.
Clear verbal communication skills, with the ability to explain information in a way that is easy to understand.
Proficiency in Microsoft Excel.
Excellent written and verbal communication skills.
High school diploma or equivalent.
Must provide evidence that incumbent is free of infectious and contagious disease prior to beginning employment and annually thereafter.
TB– Expected for all direct care staff.
Current driver’s license, acceptable driving record and current auto insurance.
Achievement of the following training: CHW training program at one of the recognized curriculum providers. Education on the Missouri Foster Care program. Trauma-informed training, to better understand/address foster care experiences. Training on common behavioral health conditions in children. Training on suicide prevention and substance use.
First Aid certification within three (3) months of beginning employment and upon renewal date.
Obtain CPR certification within three (3) months of beginning employment and upon renewal date.
Behavioral Management training completed within thirty (30) days of employment or first available class after start date: CPI for Residential programs Peaceful Intervention or Verbal De-escalation for Outpatient programs Completion of “Direct Service Expectations” within 30 Days of employment

Nice To Haves

Bachelor’s degree in a related field from an accredited college or university.
Two (2) years of experience in community health, human services outreach, or healthcare.
Customer service, patient/peer coaching, medical patient interaction, community relations, outreach, data entry, and public speaking.

Responsibilities

Facilitate communication between patients and healthcare/social service systems, promoting patient empowerment and understanding.
Identify and troubleshoot barriers that may prevent patients from adhering to care plans.
Conduct community outreach to identify, recruit, and engage high-risk individuals.
Serve as a liaison between healthcare/social services and the community to improve service access, quality, and cultural responsiveness.
Support the primary care team with care management processes, including guideline-based care, disease management, case management, and chronic disease self‑management education.
Increase health knowledge and self‑sufficiency through community education, advocacy, and social support efforts.
Collaborate with patients and care teams to develop solutions that overcome barriers to achieving healthcare goals.
Connect patients with community resources and appropriate health center services.
Provide follow-up support through phone calls, home visits, and outreach in community settings.
Assist with general support activities and special projects as assigned.
Guide individuals through reviewing coverage options, completing eligibility forms, and enrolling in QHPs.
Deliver information in ways that are culturally and linguistically appropriate for the populations served.

Benefits

29 Days of PTO
Eligibility for HRSA Loan Repayment (eligibility requirements apply)
Comprehensive Employee Benefits Package – health, dental, vision, retirement, life & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness