Community Health Worker, Bowdoin Street Health

Beth Israel Lahey Health

2d•$29 - $38•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Community Health Worker will be working with the Bowdoin Street Health Center in Dorchester, MA, as part of the Community Healing Response Team (https://www.boston.gov/government/cabinets/boston-public-health-commission/violence-prevention/neighborhood-trauma-team-network). This position provides immediate support services for any individual affected by community violence, providing support for individuals and families during community events. The Community Health Worker will be involved with events which include vigils, memorials, and funeral services. The incumbent will be a referral to on-going behavioral health services for individuals and families, trauma education and support at community meetings and community outreach to distribute basic trauma health information and support ways to cultivate healing as well as community coping and healing groups. This role is located in Dorchester, MA. There is free parking available. After being fully trained, there will be an opportunity to work remotely one day a week. Job Description: Under the direction of a manager or supervising social worker, the Community Healthcare Worker conducts resource assessments and collaborates with social work and/or medical staff to obtain community resources for community health center patients and families. Within developed area of expertise, provides orientation and ongoing training related to community resources to staff, medical providers, patients and families. This Community Health Worker supports the Community Healing Response Network which offers services for individuals, families, and communities affected by community violence.

Requirements

High School diploma or GED required.
Associate's degree preferred in Human Services field.
1-3 years related work experience required. Minimum 2 years of related work experience without a related Associate's degree
Excellent verbal and written communication skills.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

Bilingual in English and Spanish and/or Cape Verdean Creole.

Responsibilities

Determines, independently or in collaboration with other staff, the resources that will optimally meet patients' and families' needs.
Develops a multifaceted service plan to meet complex patients' needs.
Acts as case manager to coordinate care with medical providers.
Makes independent decisions about services to recommend to a patient/family and how to teach them to become self-reliant.
Maintains a caseload with many patient contacts per day including phone calls, paperwork and face to face contacts.
Provides timely and appropriate documentation in the online medical record.
As part of the patient centered medical home, takes part in team meetings to coordinate care with medical and mental health providers.
Advocates on the patient's behalf in written and verbal communications.
Assists patients with such tasks as accessing entitlement programs and provides such information as requested by outside facilities who are helping the patient.
Documents and advises supervisor and clinical staff of obstacles to obtaining services and potential ways to manage them.
Develops liaisons with community and state agencies to facilitate negotiation of complex systems.
Visits relevant agencies to broaden knowledge and relationships.
Makes home visits as needed and appropriate.
Masters specific areas of expertise such as domestic violence, childhood trauma, fitness or HIV and family planning.