Community Life Service Coordinator

The Community Builders•Cleveland, OH

4d•$50 - $55•Onsite

About The Position

Reporting to the Community Life Senior Manager-Resident Experience, the Community Life Service Coordinator (CLSC) (also known as case manager or resident services coordinator) develops, coordinates, and implements support services for residents of Woodhill Homes. The case manager will ensure resident and community success through close work with the property management team, the economic stability coordinator, youth development specialist, and all Choice partners. The case manager will work one-on-one with residents to assist them in achieving personal goals related to health, education, financial self-sufficiency, social connectedness, and housing stability. The case manager is an integral part of the housing and property team and plays a critical role in the overall positive culture of the property for the enjoyment of its residents and the respect of its neighbors. The case manager will work with each family to create family success plans that will guide the support, interventions, and referrals needed by the family and individuals in the home. The family success plans are resident-centered and evolving to ensure resident needs are being met. The case manager, in collaboration with the Community Life data team and Choice evaluation partner, will track performance measures and administer an annual survey.

Requirements

Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
Willingness to work in the community, enter residents homes, and meet residents where they are to provide them with the support needed.
Personal transportation required to meet with families in their new temporary residences during relocation phase.
Ability to attend evening and weekend community events as needed.
Excellent communication, organization, and writing skills.
Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners.
Experience working with families to support their aspirations.
Ability to collect, track and understand data to assess programs and partnerships and inform strategies.
Operate on time, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
Knowledge of federal, state, and local policies affecting housing is a plus.
Bachelors degree with a focus in social work, human services, public health, education, or community development. An Associates in a relevant field combined with professional experience will also be considered.
2+ years of overall professional experience working with families in housing or human services agencies required.
Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred.
Experience working with partners and team members to implement programs and initiatives.
Experience working with data management software is a plus.

Nice To Haves

CHW certification or MSW is a bonus.
Knowledge of federal, state, and local policies affecting housing is a plus.
Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred.
Experience working with data management software is a plus.

Responsibilities

Provide mobile case management and resident services, meeting with residents once a quarter, at minimum, in their homes or within the community.
Conduct assessments of resident households for strengths and areas of growth/opportunities.
Develop and implement a Family Success Plan for each household to assess and develop S.M.A.R.T goals and outcomes aligned with Choice metrics.
Participate in resident and community meetings that are relevant to advancing Choice goals and outcomes, including steering committee working group meetings, and monthly community-based organization meetings in neighborhoods residents are currently residing in.
Integrate relocation activities into Family Success Plans to ensure residents experience minimal interruptions to their lives and personal and professional goals.
Work collaboratively with property management and TCB development team to ensure smooth transitions, housing stability, and clear communications about the Choice grant, construction, and relocation.
Build positive relationships in the community to build capacity and maintain current partnerships to ensure resources are available through resident services.
Monitor residents housing stability on an ongoing basis and provide mediation services between residents and Property Management should there be any issues, maintenance requests, late rent payments, or conflicts of any kind.
Coordinate with other agencies/partners services to be delivered to residents in need of rent and utility assistance.
Assist in development of plans to address barriers to lease infractions.
Coordinate and communicate with TCB property management as residents begin returning to the new housing, assisting in the lease up process for residents and welcome orientation clinics conducted by TCB PM.
Administer an annual survey to residents.
Attend training and continuing education opportunities offered by the Community Life team.
Attend weekly and monthly staff meetings.
Keep CL Senior Manager-Resident Experience apprised of issues affecting residents.
Document and maintain accurate and up-to-date records in data-tracking software.