Community Manager, Membership Communities

U.S. Chamber of Commerce•Washington, DC

5d•$69,007 - $75,000•Hybrid

About The Position

The Community Manager, Membership Communities will play a central coordination and project management role in delivering the U.S. Chamber’s suite of premier peer communities, including— U.S. Chamber Vanguard Executive Policy Professionals Rising Policy Leaders Women Leaders North America CEOs Chief Communications Officers Chief Financial Officers Reporting to the vice president, Member Relations, this role ensures that strategy, programming, events, communications, and operations for these communities are executed seamlessly and on time. The Community Manager will keep multiple workstreams organized and moving—from member outreach and event logistics to content timelines and post-program follow-up—so that each community delivers a consistently high-value experience and supports broader membership, engagement, and revenue goals. This position is ideal for an organized, proactive, and detail-oriented professional who is energized by coordinating complex initiatives, managing cross-functional workflows, and serving as the operational backbone for a high-visibility portfolio.

Requirements

3–5 years of relevant professional experience in roles such as program coordination, event/project management, membership or client services, or public affairs/government relations support.
Demonstrated ability to manage multiple projects and deadlines simultaneously, with strong attention to detail and follow-through.
Comfort using project plans, trackers, and checklists to keep complex workstreams on schedule.
Strong written and verbal communication skills, with the ability to craft clear, concise emails and member-facing materials.
Professionalism and discretion in working with senior business and policy leaders both internally and externally.
Proven ability to work effectively across teams and functions, coordinating inputs and aligning on timelines and deliverables.
A service-oriented mindset, with a focus on making it easier for colleagues and members to participate and succeed.
Proficiency with standard business tools (e.g., Microsoft Office/365, project management tools, Salesforce).
Strong organizational habits—able to structure information, maintain shared folders, and keep records current and accessible.
High degree of reliability, ownership, and accountability in seeing tasks through to completion.
Comfort working in a fast-paced, evolving environment where new communities and offerings are being built and refined.
Alignment with the Chamber’s mission to advance the interests of American business and its values of commitment, partnership, accountability, and integrity.

Nice To Haves

Experience supporting senior executive audiences is a plus.

Responsibilities

Support the vice president, Member Relations in managing the annual program calendar for all Membership Communities.
Maintain master timelines, project plans, and checklists covering strategy, content, events, communications, and follow-up for each community.
Coordinate recurring community touchpoints (e.g., Advisory Council meetings, executive roundtables, leadership forums, recognition events) to ensure consistency and predictability for members.
Track dependencies and deadlines, flag risks early, and help keep internal partners and vendors on schedule.
Partner closely with Events, Communications, Policy Centers, and Member Relations colleagues to support planning and executing community convenings, including—
Executive dialogues, policy deep dives, and leadership roundtables.
Curated events at Chamber signature programs.
Advisory Council and leadership meetings (chair, vice chair participants).
Virtual roundtables, briefings, webinars, and cohort programming.
Ownership or support of core logistics, including guest list coordination, invitations and RSVPs, registration builds, room holds, run-of-show documents, name badges/tent cards, and vendor coordination.
Assurance that on-site /virtual execution reflects the Chamber’s gold standard for senior executive experiences, including timely materials, clear briefing documents, and smooth member touchpoints.
Coordinate outbound communications to community members in partnership with Member Relations, Communications, and Creative teams, including—
Save-the-dates, invitations, confirmations, and reminders.
Pre-brief materials, agendas, speaker bios, and logistics notes.
Post-event thank-yous, recaps, and follow-up actions.
Ongoing engagement with Advisory Council, chair, and vice chair participants (e.g., scheduling, agenda input, follow-up on action items)
Maintenance of accurate, up-to-date contact information, participation status, and preferences for members in Salesforce.
Serve as the operational hub for Membership Communities—organizing files, templates, timelines, and standard operating procedures (SOPs) so that activity is consistent and repeatable.
Help codify and continually improve SOPs for community activities (pre-event, day-of, post-event, and between-events engagement).
Coordinate with internal teams (Events, Finance, Legal, Operations) on logistics, such as contracts, invoices, sponsorship deliverables, and compliance steps.
Support tracking of Advisory Council and sponsorship benefits (e.g., recognition, thought leadership opportunities, custom engagements) to ensure that promises are fulfilled.
Maintain accurate records of participation, engagement, and programming across all communities (e.g., attendance, segments represented, cadence by group).
Help prepare concise internal summaries and debrief materials that capture key outcomes, member feedback, and follow-ups from events and meetings.
Help the vice president and broader Member Relations team surface patterns, needs, and ideas from the communities that can inform programming, policy priorities, and membership strategy.
Support basic survey administration and feedback collection to inform future improvements.
Coordinate with policy, research, events, communications, and membership colleagues to align community activity with broader Chamber initiatives and priorities.
Serve as a reliable point of contact for internal partners seeking information on community calendars, participation, and engagement opportunities.
Prepare briefing materials, agendas, and background documents for Chamber leadership participating in community activities.