Community Manager [Part Time]

ACC MANAGEMENT GROUP, INC.•Winneconne, WI

48m

About The Position

As the Community Manager, you’ll be the face and driving force behind one well-maintained residential property. You’ll manage day-to-day operations, support residents, and ensure everything runs smoothly — all with the autonomy to truly make the community your own. This is the perfect opportunity for someone who enjoys independence, values flexibility, and takes pride in delivering exceptional service.

Requirements

Friendly, professional, and approachable
Highly organized and detail-oriented
Strong customer service and communication skills
Ability to work independently and manage time effectively
Prior property management or leasing experience required
Comfortable with technology and basic administrative tasks
High School diploma or equivalent required.
1-2 years of property management or industry related experience required.
Must be able to physically inspect the properties.
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others. Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Knowledge of project-based section 8 or section 42 experience a plus.
Knowledge of fair housing laws a plus.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Experience with Onesite software is a plus.

Responsibilities

Serve as the primary point of contact for residents and prospects
Conduct apartment tours and manage leasing inquiries
Oversee rent collection and basic financial reporting
Coordinate maintenance requests and vendor scheduling
Ensure the property is clean, organized, and welcoming
Plan occasional resident engagement activities
Maintain accurate records and property management software
Communicate regularly with ownership
Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Conduct showings of vacant units to all interested prospects.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Address resident concerns and all maintenance requests in a timely manner.
Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
Generate, distribute, and monitor renewal notices and follow up accordingly.
Coordinate and process all lease paperwork for all move in and move outs.
Collect payment of rent according to company procedures and policies.
Handle and process all delinquency matters and reporting as need be.
Maintain strong resident relations while continuing to enact company and community policies.
Lead all resident relations matters or concerns that are presented in a timely manner.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
Oversee and supervise all maintenance activity of employees and independent contractors.
Manage all on-site property employees with providing proper training, guidance, and coaching.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
Coordinate bank deposits as needed.
Complete all assigned reports and/or projects to the Regional Manager by the required deadline.