Community Manager at Maunakea Tower

SANDALWOOD MANAGEMENT•Honolulu, HI

2d•$63,000 - $67,000•Onsite

About The Position

A dynamic property management company is seeking a Community Manager/Resident Manager. This position will oversee 2 properties, a 380-unit HUD property in Honolulu, Maunakea Tower and a 64-unit Tax Credit property in Wahiawa, Wilikina Park. QualificationsWHAT WE NEED FROM YOU: HUD/Tax Credit experience is required Understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual. Maintain an excellent customer service relationship with residents and property owners, responding to inquiries or concerns in a prompt and courteous manner. Maintain accurate records of all community transactions (rent rolls, delinquency reports, move-in/move-outs, etc.) Prepare annual budgets and income projections Ensure that all rents and late fees/check charges are collected, posted and deposited Generate necessary legal action, documents and process in accordance with state and company guidelines. Ensure that invoices are submitted to the corporate office for payment, handle petty cash and all funds. Build a sense of community through resident functions and other communication strategies. Build high performing, harmonious on-site team by hiring, training and coaching talented individuals, and executing performance management system. Plan weekly/daily office staff schedules and assignments and ensure all personnel –related administrative processes are executed on a timely basis Oversees outside contract vendors Ensure property is rented to capacity by implementing creative marketing strategies and developing a top performing team of leasing professionals. Oversee or manage all details of resident move-ins and move-outs giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed. Delight residents by responding to requests and concerns promptly and courteously. Coordinate maintenance schedule and assignments with Maintenance Supervisor. Ensure that vacated apartments are walked in a timely manner and in accordance with company policy. Prepare the Statement of Security Deposit in a timely manner. Must possess a positive attitude and the ability to smile under all circumstances. Be able to work evenings and weekends when necessary.

Requirements

HUD/Tax Credit Experience
MRI/Yardi/Property Management Software Experience
Valid driver’s license
Must possess a positive attitude and the ability to smile under all circumstances.

Nice To Haves

Bi-Lingual in English/Chinese, preferred
Bachelor’s Degree, preferred

Responsibilities

Understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual.
Maintain an excellent customer service relationship with residents and property owners, responding to inquiries or concerns in a prompt and courteous manner.
Maintain accurate records of all community transactions (rent rolls, delinquency reports, move-in/move-outs, etc.)
Prepare annual budgets and income projections
Ensure that all rents and late fees/check charges are collected, posted and deposited
Generate necessary legal action, documents and process in accordance with state and company guidelines.
Ensure that invoices are submitted to the corporate office for payment, handle petty cash and all funds.
Build a sense of community through resident functions and other communication strategies.
Build high performing, harmonious on-site team by hiring, training and coaching talented individuals, and executing performance management system.
Plan weekly/daily office staff schedules and assignments and ensure all personnel –related administrative processes are executed on a timely basis
Oversees outside contract vendors
Ensure property is rented to capacity by implementing creative marketing strategies and developing a top performing team of leasing professionals.
Oversee or manage all details of resident move-ins and move-outs giving special attention to apartment inspections, utilizing in-house employees or outside contractors/vendors as needed.
Delight residents by responding to requests and concerns promptly and courteously.
Coordinate maintenance schedule and assignments with Maintenance Supervisor.
Ensure that vacated apartments are walked in a timely manner and in accordance with company policy.
Prepare the Statement of Security Deposit in a timely manner.
Be able to work evenings and weekends when necessary.