Community Operations Manager

Cohere Life, Inc.•Firestone, CO

16h•$68,000 - $70,000

About The Position

The Community Operations Manager (“COM”) for The Cove/Barefoot will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder, and team needs to be met with a high level of satisfaction. The COM will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. Working collaboratively with team members, the COM will oversee all aspects of community governance including Board of Director matters. The COM will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow-through. The Community Operations Manager (COM) will demonstrate leadership and organization that allows owner, stakeholder and team needs to be met with a high level of satisfaction. The COM will provide a professional approach grounded in exceptional customer service while utilizing experience, skills, and effective communication in all interaction. Working collaboratively with the District Manager, the COM will carry out all aspects of community governance including Board of Director directives; compliance and covenant enforcement; manage community standards along with Design Review ensuring adherence to Colorado Revised Statutes Title 32; governing documents; and work with the Community Life Team, Board, contractors and community stakeholders on amenity maintenance and general operations.

Requirements

3-5 years of progressively responsible customer service, administrative and/or operations management experience required
3 to 5 years of leadership and supervisory experience (e.g., supervising staff or volunteers).
Knowledge of community associations, special districts, community amenities and community governance a plus with a minimum of 5 years of community management experience preferred
Experience in meeting coordination
Experience working with committees, volunteers and similar stakeholder groups
Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint
Interest in related professional development opportunities

Responsibilities

Support of the objectives of the community and team, including tasks, special projects, events, and mass mailings.
Respond to general inquiries from residents, and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
Support Community Life Director with committee and resident group functions including: scheduling; meeting notifications; and related administrative functions.
Prepare monthly reports for team and District Manager and Board on compliance, design review and other activities related to district matters.
Lead efficient deployment of reported community concerns including tracking, contractor coordination, follow-up with stakeholders and electronic documentation of all relevant communication.
Be knowledgeable on community governing documents and community guidelines.
Attend all board meetings and social events, during or after hours, as necessary.
Carry out board directives and proactively report outcomes to the board.
Actively monitor changes to laws and statutes that may impact or otherwise affect the District.
Work collaboratively with the District management to report landscape and facilities maintenance.
Vet appropriate vendors, service providers and contractors; manage bid and selection processes; prepare contracts in accordance with community standards.
Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the District, owners and governing documents; monitor property for potential risks and make recommendations to mitigate those risks.
Manage design review committee and all processes, communication and documentation associated with design review.
Carry out covenant compliance process in accordance with stated policy and community guidelines; generate/increase support for and compliance with guidelines through education, communication and relationship building with stakeholders.
Interface with District legal counsel as needed on District compliance & design review matters.
Engage with stakeholders and partners to ensure accurate interpretation and application of the District’s governing documents.
In partnership with the community life director, district management and greater team, assist in management of all stakeholder communication including suggestions for website content, email communiques and formal correspondence; compose best practice articles/contents as needed; engage partners to provide appropriate expert content as needed.
Initiate educational workshops, events, outreach programs and other activities aimed at relationship building and increased buy-in to the overarching vision for the community.
Support the success of the Cohere team by actively participating in regular staff meetings; sharing best practice knowledge; collective problem solving; mentoring; and similar practices of highly engaged team members.
Work with Cohere accounting to monitor fee billing process, review financial reports, report out to board and district management on status of receivables and accounts in collection.
With the community life director, prepare annual budget of expenses relative to The Cove, programming and all functions under Cohere’s purview.