Community Outreach Associate

Mountain Humane•Hailey, ID

12d•$20 - $24•Onsite

About The Position

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 4,500 animals and touch the lives of more than 7,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in nonprofit management. JOB SUMMARY: The Community Outreach Associate provides support for the Outreach programs. This includes the Pets for Life (PFL), Community PAWS, and Shelter Outreach programs. This position will be responsible for the meeting of clients, scheduling and transport of pets for the Outreach programs. This position will provide surgery transport on a weekly basis, help with database management for the programs and help with public clinic clients at the front desk; including checking in and checking out clients in for veterinary services. Classification: Part Time/Full Time, depending on need Manager: Access to Care Manager Office Location: Hailey, Idaho

Requirements

Should have a minimum of a high school diploma. Bachelor’s degree and previous experience in animal-related or non-profit settings preferred
Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled
Must demonstrate good verbal and written communication skills and have the ability to work well in a team and independently
Must have strong administrative skills, be highly organized, motivated and remain flexible under pressure. Attention to detail and ability to organize and set priorities a must
Must be computer proficient, including working knowledge of Windows, Microsoft Office (especially Word & Excel), and be able to learn new programs quickly
Must be comfortable driving large vehicles and be in possession of a good driving record
Must maintain a neat and well-groomed personal appearance
Wear supplied uniforms and closed toed shoes
Comply with all safety protocols
Requires regular driving of company vehicles. Must maintain a valid driver’s license and good driving record. Drivers’ information will be submitted to the carrier.

Nice To Haves

Bachelor’s degree and previous experience in animal-related or non-profit settings preferred

Responsibilities

Proactive Outreach
Going door to door, interact with clients and potential clients and make sure they are aware of the services offered by Mountain Humane
Communicate and listen with tact and empathy
Provide information on the support mechanisms offered by Mountain Humane
Facilitate getting animals signed up for services
Work cooperatively with all clients and make decisions based on what is best for the animals and people we encounter
Spay and Neuter Services
Facilitate in the transport of all spay/neuter surgeries and veterinary appointments
Work with veterinary team regarding schedule and needs of patients
Provide information on pre- and post-surgery expectations for clients
Work effectively with clients in order to meet their needs and lessen their fears
Reactive Outreach
Assist with post-surgery follow up calls
Work with new clients and give information on services we offer
Meet weekly with Community Outreach Manager to clarify weekly needs and expectation
Administrative Duties
Manage all Outreach animal record keeping, databases and statistics reports
Enter data on clients and animals accurately and in a timely manner
Schedule appointments, client transportation, and data transfers
Provide necessary supplies for clients
Achieve goals at set forth by each program
Abide by Pets for Life expectations in terms of number of pets and people served
Check Public clinic clients in/out
Work with the medical team on medication refills for existing clients
Scheduling existing clients in the medical database
Community Paws Program
Oversee scheduling of appointments, client transportation and database
Provide necessary supplies for clients within the program

Benefits

Generous paid time off allotment for vacation and personal reasons
100% employer paid medical and vision insurance for staff (with the option of upgrading the plan for a small contribution)
100% employer paid dental insurance plan through Delta Dental
100% employer paid life insurance policy
Access to a 403(b)-retirement account with a 3% matching employer contribution
Access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets
An annual personal pet care allowance for veterinary products and services
A 40% discount at The Barkin’ thrift store in Hailey, and
A 20% off of a membership to the YMCA
Mountain Humane also provides funding for professional development opportunities and financial assistance for commuting employees.
For employees with federal student loans, Mountain Humane is also a qualifying employer for the Public Service Loan Forgiveness (PSLF) program!