Community Resource Coordinator III

Centene Corporation

22d•$20 - $35

About The Position

Centene is seeking a Community Resource Coordinator III to join our Illinois team! In this role, you’ll support members and communities through home visits, community events, and resource connections, making a direct impact on health outcomes. We’re looking for candidates with experience in community or social services who are passionate about helping others access the support they need. Position Purpose: Works with care management team on community resource connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner. Provides members with known community resources and works with the care team to identify member community support and provide health education as appropriate. Provides ongoing support to members to connect them to known community and care resources in a cost-effective manner Supports the coordination of community outreach resources available to members and promotes awareness of care/services Serves as experienced support for members on community and care resource inquiries and opportunities available to members Utilizes in-depth knowledge of community resource connection activities and resource opportunities Supports member related correspondence and educational materials to assist in the facilitation of a successful community connection Works with care management team on escalating community resource requests and inquiries to management and identifying member community support Documents and maintains community resources to ensure standards of practice and policies are in accordance with health plan requirements Provides support to the clinical team of nurses and social workers with activities including, but not limited to outreach, community education, evidence-based guidance, and member support Conduct non-clinical general health assessments in order to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach May make visits to individual homes and/or community organizations Working Knowledge of Social Determinants of Health (SDOH) barriers Performs other duties as assigned Complies with all policies and standards

Requirements

Requires a High School diploma or GED
Requires 2 - 4 years of related experience

Responsibilities

Works with care management team on community resource connection activities including connecting members to community resources to support their care management journey and provide necessary care resources in a cost-effective manner.
Provides members with known community resources and works with the care team to identify member community support and provide health education as appropriate.
Provides ongoing support to members to connect them to known community and care resources in a cost-effective manner
Supports the coordination of community outreach resources available to members and promotes awareness of care/services
Serves as experienced support for members on community and care resource inquiries and opportunities available to members
Utilizes in-depth knowledge of community resource connection activities and resource opportunities
Supports member related correspondence and educational materials to assist in the facilitation of a successful community connection
Works with care management team on escalating community resource requests and inquiries to management and identifying member community support
Documents and maintains community resources to ensure standards of practice and policies are in accordance with health plan requirements
Provides support to the clinical team of nurses and social workers with activities including, but not limited to outreach, community education, evidence-based guidance, and member support
Conduct non-clinical general health assessments in order to refer members to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers and staff working within the organization
Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to be able to refer to appropriate services, resolve concerns on member’s behalf, and gather information for medical providers in staff working within our organization
Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach
May make visits to individual homes and/or community organizations
Working Knowledge of Social Determinants of Health (SDOH) barriers
Performs other duties as assigned
Complies with all policies and standards