Community Service Coordinator

Houston Food Bank•Houston, TX

13h•$19 - $24

About The Position

The Community Service Coordinator is responsible for coordinating Blue Badge Volunteers (BBV) and special groups to meet the needs of the Houston Food Bank (HFB) and ensuring these volunteers are trained for their volunteer work. This position recruits and schedules volunteers, captures volunteer data, and records volunteer service hours. The Community Service Coordinator tracks metrics used to evaluate the effectiveness of the HFB’s volunteer system and reports metrics to leadership. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly).

Requirements

High School Diploma from an accredited school or general education development (GED) certificate.
Minimum of 2 years’ experience with in-person customer service
Minimum of 1 year experience with scheduling and event coordination preferred
Proficiency in Microsoft Word, Excel, and Outlook; Knowledge of CRM systems
Ability to work with a diverse population, including public
Must possess excellent interpersonal, as well as have a high-energy, enthusiastic can-do attitude.
Skilled in giving full attention to what other people are saying, taking time to understand, asking questions as appropriate, and not interrupting
Ability to coordinate well with other departments and personnel
Ability to effectively present information and respond to questions from staff, partner agencies/schools, clients, donors, community organizations, and the public in both oral and written form.
Ability to handle difficult and stressful situations with professional composure
Ability to work and think independently, use sound judgment, and apply critical analysis skills with minimal supervision
Ability to manage multiple projects and quickly shift assignments as needed while maintaining satisfactory work
Ability to utilize and manage time efficiently
Strong attention to detail, organizational skills, and problem solving skills
Demonstrate a strong commitment to teamwork
Must be able to collect and analyze complex data and ability to apply basic arithmetic
Must possess follow-through on all assigned and ad-hoc tasks
Must possess attention to detail with the ability to process complex information
Willingness to travel and work outside of the office as necessary
Is legally able to work in the United States.

Nice To Haves

Bachelor’s degree in social work, Communications, or a related field is preferred

Responsibilities

Maintains and grows BBV and other special group programs.
Coordinates and conducts BBV orientations.
Collaborates with and submits reports to court systems and workforce programs to expand and improve programming.
Tracks metrics and assists with internal reporting.
Ensures volunteer information is entered in the volunteer database, including volunteer hours.
Creates an environment where volunteers feel welcomed and appreciated for their work at HFB and want to give their time and talent to fulfill the mission of the organization.
Orders supplies and keeps track of inventory.
Communicates with HFB departments to understand and fill volunteer requests and ensures volunteers have an exceptional experience when they volunteer.
Appreciates volunteers for giving their time and talent to impact hunger in the community.
Tracks metrics and ensures databases are up to date.
Supports operations at the Welcome Desk at HFB East Branch.
Ensures staff or volunteers assist individuals to have access to accurate, valid, and complete information.
Identifies customers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives.
Manages inbound calls in a timely manner with friendliness and professionalism, engages in active listening of callers to route calls effectively, and takes messages accurately and completely.
Performs miscellaneous projects as assigned.
Ensures that the work area is clean, secure, and well-maintained.