Community Service Specialist (Community Service Specialist I), Parking Administration

CSU Careers • San Bernardino, CA

47d

About The Position

Under general supervision of the Parking Director, the Community Service Specialist will receive day-to-day lead work direction from a Lead Community Service Specialist II. This position is often the first presence a visitor will encounter when coming to campus and they play a critical role in supporting the mission of University Police Department and the University as a whole. The Community Service Specialist performs standard duties related to patrolling campus buildings, facilities and parking lots; enforcing established rules and regulations by taking the appropriate actions; and performing related community support functions.

Requirements

• High school diploma or equivalent and three to six months of related experience.
• Entry to the first level within this classification requires high school level reading and writing abilities and possession of a California Driver’s License.
• The nature of the duties may also require successful completion of a background check, physical and psychological exam and/or the ability to attend Police Officers Standards & Training (P.O.S.T.) programs related to public safety support and dispatch activities.
• Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.
• Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
• Working knowledge of alarm and radio systems.
• Ability to detect and respond appropriately to potential hazardous or crime situations.
• Ability to observe and recall details and incidents.
• Ability to act and resolve parking and traffic problems.
• Ability to write standard incident reports in a clear and concise manner.
• Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
• Ability to handle sensitive situations with tact and confidentiality.

Nice To Haves

• Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.

Responsibilities

• Enforces parking regulations by issuing permits and citations, patrolling lots, and documenting violations using electronic handheld devices.
• Applies university policies and the California Vehicle Code to ensure fair and consistent compliance.
• Directs vehicle and pedestrian traffic during peak hours and, under supervision, places or removes vehicle immobilization devices.
• Serves as a campus ambassador by providing directions, general information, and guidance on parking privileges and assigned areas as a representative of University Police and Parking & Transportation Services.
• Observes and reports signage issues to improve parking compliance and maintains collaborative working relationships across campus.
• Responds to motorist assistance requests (e.g., battery jumps, vehicle lockouts) using department-approved methods.
• Provides security services by patrolling campus grounds on foot, bicycle, or golf cart; reports hazards or incidents as needed.
• Assists with opening, closing, and securing campus facilities, including alarm system activation, deactivation, and testing.
• Provides safety escorts by foot, bicycle, or golf cart upon request.
• Provides traffic control under general supervision by setting up and removing cones, barricades, signs, and message boards to support vehicle flow during peak hours, events, and emergencies.
• Monitors, maintains, and reports on traffic control equipment inventory; loads, hauls, and deploys devices as needed across campus.
• Observes parking lot conditions and reports needed repairs (e.g., potholes, faded markings, damaged signs) to the Lead or supervisor.
• Assists the Equipment Specialist with maintenance of parking permit dispensers, cash collection, and installation of signs and related equipment.
• Ensures assigned vehicles are clean and presentable, monitors scheduled maintenance, and reports needed repairs or service to the Lead.
• Occasionally assists with general office and administrative duties, including staffing information centers, filing, writing field reports, and answering phones.
• Attends required meetings and training as directed by the Lead or Director.
• Performs other classification-related duties as assigned.

Benefits

• The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year.
• Eligible employees are also able to participate in the fee waiver education program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees