Austin Aviation - Community Services Program Manager

City of Austin

3d • $65,390 - $81,740 • Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight. Purpose: Under general direction, responsible for managing the daily activities and personnel engaged in providing community outreach activities and programs. This role is a Community Services Program Manager who helps turn the airport’s priorities into real, visible experiences for the public. It involves coordinating events, supporting tours and roadshows, managing outreach materials and logistics, and representing the airport in community spaces. It’s ideal for someone who enjoys being out in the community, juggling multiple initiatives, and making sure programs actually happen — not just that they’re planned.

Requirements

• Knowledge of fiscal planning and budget preparation.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of local resources and categorical programs.
• Knowledge of community resources available and how to use them effectively.
• Knowledge of research techniques.
• Knowledge of municipal government operations and applicable regulations.
• Skill in determining needs and gathering, analyzing and presenting data to provide accurate information for management use.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus four (4) years of experience in a field related to the job, including experience in program management and/or community planning.
• Experience may substitute for education for up to four (4) years.
• Twelve (12) semester hours of relevant graduate work may substitute for six (6) months of required experience with a maximum substitution of one (1) year.
• Must have the ability to read, write, and fluently speak in English.

Nice To Haves

• Experience managing contracts and relationships with third-party stakeholder engagement contractors/vendors.
• Experience coordinating and executing community engagement programs, including public presentations, outreach events, and stakeholder meetings or relevant experience in event planning.
• Experience providing high-level administrative or organizational support in a fast-paced environment, including managing logistics, materials, calendars, and competing priorities.
• Experience supporting communications and outreach efforts related to large capital improvement programs, infrastructure projects, or complex multi-year initiatives.
• Experience planning and managing events from concept through execution, including vendor coordination, budget tracking, and on-site support.
• Demonstrated ability to manage multiple projects simultaneously while maintaining attention to detail and delivering high-quality, timely results.

Responsibilities

• Develops, evaluates and plans the scope, criteria, and timelines for a variety of community program activities.
• Participates in short and long range planning activities for community service programs, serves as an advisor in support of department initiatives.
• Evaluates program effectiveness and efficiency to meet departmental business goals.
• Develops, maintains, and monitors program budgets; assists in the completion of budget documents for executive presentation.
• Develops and implements strategies through grants and alternative funding sources.
• Develops training materials, oversees, and facilitates training for departmental programs and initiatives.
• Assists in the formulation of departmental policies and operating procedures.
• Prepares and presents reports, oversees the design of presentation materials, including power point presentation, charts and graphs.
• Acts as liaison and represents the department to City Council, city departments, school districts, college universities, citizens and other stakeholders.
• Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
• Conducts research and provides data results with other departments, agencies or specific groups.
• Reviews legislation, regulations, and policies to determine impact of research results.
• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees