Community Social Service Tech NE

Community Service Board of Middle Georgia - PEO, Ltd.•McRae–Helena, GA

9h•Onsite

About The Position

The Community Service Board of Middle Georgia is hiring for their next Community Social Service Tech. This role will be working at The Den which is a program that provides peer-based advocacy and support to young adults. The CSST will be coordinating community and medical services, assisting with appointments and medication adherence, and maintaining regular consumer engagement. This role requires accurate and timely documentation in the EMR, maintenance of confidential medical and demographic records, collaboration with families, schools, and community partners, and consistent communication with supervisors. The position maintains an average productivity of 65% (5.8 billable hours daily) and follows all agency policies and supervision requirements.

Requirements

High School Diploma/GED Equivalent
Valid Georgia Driver’s License
Effective verbal and written communication skills
Strong interpersonal skills and the ability to work effectively with diverse communities
Ability to work independently and in collaboration with others
Experience with Microsoft 365 Office Products
Ability to organize, prioritize and meet deadlines accordingly

Nice To Haves

2+ years experience with Microsoft Office products
Previous case management
Previous experience with conflict resolution/de-escalation skills
Already hold certification as a Certified Peer Specialist- Youth OR 1. Lived experience dealing with a behavioral health diagnosis (such as Mental Illness or Addictive Disease), 2. have a high school diploma or GED, 3. and be willing to become certified.
Ability to use lived experience to support youth in IC3 program.
Ability to work effectively in a team environment.
Ability to establish and maintain relationships with peers based on mutuality and common connection.

Responsibilities

Maintain Productivity of 65$ (5.8 hrs daily) 100% of time. Ensure consumers on caseload are linked with services needed in the community.
Record efforts in PSRI progress notes no later than 24/hrs after service. 100% of the time. Inform the supervisor immediately concerning any changes with consumers insurance coverage.
Have designated person check the gp website by the 2d day of each month and report any insurance changes to supervisor.
Ensure consumers go to scheduled Dr. appointments, Ensure consumers take medications as prescribed.
Will have progress notes scanned and shown in the EMR no later than 7 days after providing the services.
Maintain all medical information on assigned consumers in compliance with agency standards always maintaining confidentiality of consumers.
Will maintain consumer Demographics Screen current in EMR in making sure that current contact information, address, and other pertinent information is correct. Send out change of address forms monthly.
Will attend a staff meeting with a Licensed person providing supervision a minimum of lx per month.
Will maintain caseload file to reflect due dates concerning each consumer's medical information and advise supervisor at least 3 days in advance when information is due.
Provides billable hours to average 5.8 hours per day. To be measured by daily productivity spreadsheets maintaining at least 65%.
Provide CSI services to consumers on case load at least 2x monthly or as recommended by MD, CMO, or APS.
Will report cases where consumers do not show for CSI appointments to immediate supervisor. Reflect no-shows in appointment book.
Document the consumers degree of daily participation, response, behavior, and interventions provided in progress note.
Will work with secretary in completing weekly schedule to ensure monthly contacts are met and maintained.
Will have contact with consumers parents, teachers, and school counselors weekly and report findings to supervisor and MD/reflect in progress notes.
Maintain all medical information on classified consumers in compliance with agency standards always maintaining confidentiality of consumers
Will maintain release of information current on each consumer, have parent and consumer sign then scan into EMR.
Recognizes contributions and celebrates accomplishments. Communicates accurate information to others in a professional and courteous manner; conveys a willingness to assist.
Accept direction and feedback from Supervisors and follow through appropriately when requested by supervisor.
Follow all other rules and policies.