Community Technology Center Library Program Associate
About The Position
DPL is hiring a full-time (40 HR) Library Programming Associate for the Central Library. In this position, you will create positive experiences for library customers by providing programming and outreach designed to educate and promote library technology usage to a wide variety of audiences. The CTC is committed to serving everyone in our community and prioritizes reaching those that are the most digitally isolated, including unhoused people, those navigating mental and physical health issues, immigrants, refugees, vulnerable youth, and older adults. You will provide excellent trauma-informed customer service while demonstrating integrity and commitment to innovation, efficiency, and stewardship. You will collaborate with the CTC Supervisor and colleagues to ensure high-quality customer service including at busy public service desks, programming, community engagement, and outreach. You will plan, design, implement, and evaluate programs and events on a regular basis for families and children of all ages. You will develop and implement customer and staff technology training, instruction plans and materials. Your time will be split between staffing our busy public service desk, our all-ages makerspace, and providing technology training on a variety of technology topics for customers and staff. Our technology training might be one-on-one, in a group class, or workshop setting. Our ideaLAB makerspaces are designed to be approachable and accessible to everyone where our LPA is a facilitator and peer, learning alongside our customers. This position will include travel around the Denver Metro area to other DPL branches and community partner sites. Our classes and creative technology workshops are developed and implemented collaboratively with other programming staff on the CTC team, at the Central Library, and across the DPL system. The current schedule for this position is Sunday through Thursday, with the possibility of including evening hours in the future.
Requirements
- Graduation from high school or the possession of a GED, HiSET, or TASC Certificate.
- Three (3) years of relevant professional experience, potentially including preparing and presenting course work or programs, performing standard research and evaluation, and/or implementing work processes.
- Ability to teach and train a wide variety of learners.
- Ability to design, prepare and implement instruction and training materials.
- Ability to work with children and teens.
- Ability to provide excellent customer service.
- Ability to thrive in a working environment with constant public contact with people from all backgrounds and age groups.
- Ability to creatively solve problems and handle stressful situations in a positive manner.
- Ability to communicate, collaborate and establish effective working relationships with employees, volunteers, organizations and the public.
- Ability to demonstrate innovation and flexibility.
- Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with diverse customers, coworkers, and community.
- Ability to embrace the challenge of learning new tools, software and technology constantly.
- Ability to use basic workplace technology including email, internet and automated software.
- Ability to pass a background check after the offer to hire has been made.
Nice To Haves
- Experience providing customer service in a library setting.
- Bilingual in Spanish
- Two years of public customer service experience.
- One year of experience teaching or presenting information in a community setting
- Experience working with children and families
- Ability to teach web development/basic coding/programming is a definite plus.
- Experience with fabrication tools, electronics, handcraft skills, and/or the arts a plus
- Experience in creating technology learning curriculum
- Experience in designing handouts for public use using minimal written language
- A resume that lists your work experience and a cover letter that connects your experience to this position is recommended.
Responsibilities
- plan, design, implement, and evaluate programs and events
- develop and implement customer and staff technology training, instruction plans and materials
- staffing public service desk
- staffing all-ages makerspace
- providing technology training on a variety of technology topics for customers and staff
- travel around the Denver Metro area to other DPL branches and community partner sites
Benefits
- Four (4) Medical Plans, Dental, Vision Insurance
- Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
- CARE Bank, Family Leave Benefits
- Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
