Complex Event Manager - DoubleTree and Embassy Suites by Hilton Crystal City

Hilton

21h

About The Position

The DoubleTree by Hilton Hotel Washington DC – Crystal City and Embassy Suites by Hilton Crystal City Complex is looking for a Complex Event Manager to join their team. The DoubleTree Crystal City offers 627 guestrooms and 35,000 sq. ft. of meeting space, making it ideal for large groups, while the Embassy Suites Crystal City provides 269 guestrooms and 5,000 sq. ft. of meeting space, perfect for smaller meetings Our ideal candidate has at least one year of event management experience in a hotel environment and is familiar with supporting valued convention clients as they plan their conferences at our property. Strong attention to detail, the ability to multitask, and full flexibility are essential for success in this role. Pay Rate: This is an hourly role with participation in the hotels quarterly incentive plan. Shift Pattern: Full Flexibility is a must. Office hours are 8:30 AM to 5:00 PM, but flexibility is essential to accommodate varying schedules, including weekends and holidays, for our convention group clients. The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel. Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process. Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services. Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting. Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner. Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable. What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Requirements

At least one year of event management experience in a hotel environment
Familiar with supporting valued convention clients as they plan their conferences at our property.
Strong attention to detail
Ability to multitask
Full flexibility

Responsibilities

Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel.
Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services.
Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting.
Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner.
Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs