Complex Sales Manager - Hilton Orlando Lake Buena Vista & Buena Vista Palace

Hilton•Lake Buena Vista, CA

12h•Onsite

About The Position

The Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace Hotel Complex is looking for their next Complex Sales Manager. Located in the Disney Springs® area, Hilton Orlando Lake Buena Vista and Hilton Orlando Buena Vista Palace are ideal for meetings and events. Just steps apart, these two properties offer a combined 1,826 guest rooms and over 200,000 sq. ft. of meeting space, making them a convenient and versatile option for conferences of all sizes. Our ideal candidate has at least two years of big‑box hotel group sales experience within the mid‑ to large‑size convention group market, ideally with familiarity in the Midwest Corporate and Association segments. They have a proven ability to secure and manage group business of 125+ rooms per night and excel at navigating contracting processes to support quick closes. They understand group market dynamics, can evaluate business opportunities, build and maintain strong client relationships, and advance group deals with confidence. They bring sound judgment, strategic insight, and communicate clearly with clients while collaborating effectively with internal teams throughout the contracting process. This role is an in‑office position. Pay Range: This is salaried role and the position qualifies to be part of the Hilton Sales Incentive plan that is paid quarterly, based on performance. Shift Pattern: Typical office hours of 8\:30AM – 5\:00 PM with required flexibility to adjust schedules for early mornings or late evenings on all days based on client engagement for the hotel. The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality. Specifically, you would be responsible for performing the following tasks to the highest standards: Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals. Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams. Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals. This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel. Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent. Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy. Negotiations - Understand the customer and the business leaders expectations. Adapt to a changing market.

Requirements

At least two years of big‑box hotel group sales experience within the mid‑ to large‑size convention group market, ideally with familiarity in the Midwest Corporate and Association segments.
Proven ability to secure and manage group business of 125+ rooms per night and excel at navigating contracting processes to support quick closes.
Understand group market dynamics, can evaluate business opportunities, build and maintain strong client relationships, and advance group deals with confidence.
Bring sound judgment, strategic insight, and communicate clearly with clients while collaborating effectively with internal teams throughout the contracting process.
Strong sales, communication, and networking skills.
The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Responsibilities

Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts.
Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
Apply strong sales skills to create customer value.
Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Demonstrate a mastery of the prospecting process.
Identify potential customers.
Prepare and implement your call strategy.
Understand the customer and the business leaders expectations.
Adapt to a changing market.
Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system.
Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage Hilton Worldwide Sales and Hilton Legal to support the contracting process when needed.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs