Compliance Operations Specialist

Finix•San Francisco, CA

7d•$100,000 - $140,000

About The Position

Move money. Make money. Finix is a full-stack acquirer processor, empowering businesses of all sizes with flexible, modern payment solutions. Processing billions of dollars annually, Finix enables SaaS, marketplace, and e-commerce platforms to accept payments, manage payouts, and onboard merchants seamlessly. With our no-code, low-code, and developer-friendly tools, businesses can get up and running in hours—not months. Finix has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from Lightspeed Venture Partners, Leap Global, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, Visa, and others. About the Role: Finix is hiring a Compliance Operations Specialist to execute and scale our compliance programs across US and Canadian operations. This role will report to our Head of Compliance & Regulatory Counsel and will manage regulatory reporting, coordinating audit responses, and driving process improvements. As a Compliance Operations Specialist, you will be filing STRs and UARs, managing bank and compliance audits, supporting sponsor bank relationships, and coordinating cross-functional compliance workflows. This role will support both the U.S. and Canada footprint, but will be based in San Francisco.

Requirements

3+ years in operations, project management, or analyst roles within fintech, payments, financial services, or similar regulated environments
Proven project management skills with a track record of managing multiple initiatives, coordinating across teams, and delivering results on deadline
Strong cross-functional coordination abilities and experience working effectively with operations, engineering, product, risk, and business teams
Superior analytical and writing skills, with the ability to analyze complex data, spot trends, and communicate findings clearly to any audience
Hands-on audit and exam preparation experience, preparing for and responding to regulatory examinations or similar review processes
A process improvement mindset with a track record of identifying operational bottlenecks and implementing solutions that drive efficiency
Meticulous attention to detail and strong organizational skills, including the ability to manage complex calendars, track deliverables, and meet deadlines consistently
Adaptability and resourcefulness in fast-paced environments, where you build processes while executing operations
Comfortable with ambiguity—you can operate effectively even when the path isn't perfectly clear
Solutions-oriented—you see problems and immediately start thinking about how to fix them
Detail-obsessed—you catch the small things that others miss because you know they matter
Proactive—you don't wait to be asked; you identify what needs to happen and make it happen
Collaborative—you build relationships easily and know that great compliance work requires cross-functional partnership

Nice To Haves

Exposure to AML/fraud compliance operations (monitoring workflows, alert management, reporting processes)
Familiarity with BSA/AML reporting (SARs, UARs, STRs) and regulatory submission processes
Understanding of US and/or Canadian privacy regulations (CCPA, PIPEDA, Quebec Law 25)
Experience working with sponsor banks, payment networks (Visa, Mastercard, Interac), or financial regulators (FinCEN, FINTRAC)
Certifications like ACAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner)
Prior experience supporting a BSA Officer, CAMLO, or compliance leadership

Responsibilities

Manage compliance reporting operations for sponsor banks and regulators, ensuring quality, accuracy, and on-time submission of STRs and UARs
Coordinate audit and regulatory exam responses by gathering documentation, drafting written responses, and driving remediation projects through completion
Draft investigative reports, regulatory submissions, and compliance documentation that translate complex findings into clear, actionable narratives
Partner with operations, risk, product, and revenue teams to streamline compliance workflows and eliminate bottlenecks
Own sponsor bank reporting schedules, including quarterly reports and on-site visit coordination
Maintain compliance tracking systems, including calendars and documentation repositories
Monitoring and testing of Finix’s policies and internal controls
Conduct individual business verifications to ensure compliance with network rules, including KYC/KYB post-underwriting and transaction monitoring activities