TECHNICAL SUPPORT

KAISHAN COMPRESSOR USA, LLC.•Loxley, AL

5h•Onsite

About The Position

Located just an hour away from the pristine white sand beaches of Gulf Shores, Alabama and mere minutes from the Bay, our plant offers not only a dynamic work environment but also the perfect backdrop for a balanced lifestyle. As a leading name in the air compressor industry, we are committed to excellence in both product innovation and customer satisfaction. We are seeking a talented individual with a required minimum of 4 years of experience in the air compressor industry to join our team as a Compressor Technical Support Call Representative. In this role, you will be the frontline troubleshooter, assisting customers with air compressor related technical queries related to Kaishan products. Collaboration with various departments including Engineering, Manufacturing, and Sales will be integral to ensuring top-notch service delivery.

Requirements

High School Diploma or GED.
Minimum four years of experience in the compressor industry in a technical or service role is required.
Additional air compressor or related mechanical technical training is a plus.
Proven experience in troubleshooting and remotely resolving technical issues with customers.
Proficient in Microsoft Word and Excel.
Fluent in English, both spoken and written.

Nice To Haves

Additional air compressor or related mechanical technical training is a plus.

Responsibilities

Provide in-depth compressor technical assistance to customers via phone, addressing troubleshooting issues and providing guidance on repairs and enhancements.
Continuously strive to enhance customer satisfaction and foster repeat business through effective communication and problem resolution.
Stay current with industry standards, innovations, and emerging technologies.