Computer Operations Supervisor

Cai•Celebration, FL

62d•$87 - $93•Onsite

About The Position

We are looking for a motivated Computer Operations Supervisor ready to take us to the next level! If you have strong experience in IT service management and team leadership, and are looking for your next career move, apply now. We are looking for an Computer Operations Supervisor to oversee and manage the daily activities of the technical team, ensuring operational excellence and adherence to service level agreements (SLAs). This position will be Full-Time and Onsite. With employees expected to work onsite 5 days per week, and travel to offsite client offices to resolve IT related issues or to deploy resources(25-40%).

Requirements

Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
Ensure operational support coverage and adherence to service level agreements (SLAs)
Monitor system performance and availability, ensuring timely resolution of issues
Develop, implement, and maintain operational standards, procedures, and best practices
Ensure compliance with internal policies, industry standards, and regulatory requirements
Plan and manage the integration and support of new technologies into the FDOT environment
Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
Conduct performance evaluations, training, and succession planning
Provide input on business continuity planning and disaster recovery strategies
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staff
Strong knowledge of IT service management processes (incident, problem, change, and request management)
Experience with enterprise-wide software rollouts, updates, and patch management activities
Familiarity with regulatory and security compliance standards
Advanced troubleshooting skills for both hardware and software systems
Travel between FDOT locations required 25% - 40%

Responsibilities

Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
Ensure operational support coverage and adherence to service level agreements (SLAs)
Monitor system performance and availability, ensuring timely resolution of issues
Develop, implement, and maintain operational standards, procedures, and best practices
Ensure compliance with internal policies, industry standards, and regulatory requirements
Plan and manage the integration and support of new technologies into the FDOT environment
Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
Conduct performance evaluations, training, and succession planning
Provide input on business continuity planning and disaster recovery strategies
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staff