Computer Solutions Technician - Salt Lake City, UT

Wasatch Property Management • Summit, NJ

16h

About The Position

Summit Technology is dedicated to providing cutting edge IT solutions aimed at providing a great end user experience. We're committed to bringing passion and customer focus to the business. Location State: Utah Location City: Salt Lake City Purpose and Perspective At Summit Technology, every role is about more than checking boxes. We exist to create remarkable experiences. Our mission is to empower people to achieve more with technology, and that begins with how we show up each day. Whether resolving a support issue, implementing a project, or sending an invoice, we see every interaction as a chance to stand out. We lead with curiosity, take time to understand our customers and their goals, and hold ourselves accountable for the results we deliver. Most importantly, we aim to be so effective, thoughtful, and helpful that customers want to tell others about their experience. This mindset reflects the spirit of "The Fred Factor"; turning the ordinary into something exceptional through care, creativity, and commitment. At Summit, being good isn’t enough. We strive to be remarkable in everything we do. The Impact You’ll Make As a Customer Solutions Technician, you're not just solving issues. You're shaping how people experience technology. With empathy, insight, consistency, and a people-first mindset, you’ll help users feel understood and supported. You’ll be a steady voice in moments of confusion, a translator when technical language gets tricky, and a partner in turning support into something meaningful. You’ll: Help customers solve technical issues with patience, empathy, and clear communication across phone, chat, and email. Take time to understand the root of a customer’s confusion, then translate technical information into easy-to-understand language. Guide customers through problems calmly, offering reassurance and practical solutions. Hand off complex issues with clear documentation that helps your teammates deliver the best possible resolution. You’ll also: Add to our knowledge base by writing helpful how-tos and improving internal resources. Build expertise in systems like Agility 365, Pax8, Microsoft 365 and Entra, Microsoft Teams (including Teams Rooms and Teams Voice), Cisco Meraki, GoTo Voice Platform, TeamViewer, Syncro, Summit OS, GRID Fiber, and other key platforms to provide exceptional support. Stay proactive by identifying and addressing issues before customers notice them. Notice patterns, anticipate needs, and create small moments of delight that leave lasting impressions. You won’t just log tickets. You’ll create moments of relief, trust, and delight. Your voice will be a trusted one, and your work will make a daily difference in the lives of our customers and colleagues alike. Your Credentials To thrive in this role, you'll need a mix of life experience, soft skills, curiosity, and a willingness to learn; because great support starts with the right mindset, not just technical know-how. We care more about your potential and customer-first attitude than traditional checkboxes. Here’s what helps you succeed in this role: Experience: Think back to what’s already shaped you; whether it’s support, service, hospitality, or a job where you had to solve problems for real people in real time. Those experiences help build the instincts that will serve you well here. You’ve worked in roles where you needed to read people quickly, stay calm under pressure, and explain things clearly. Environments like retail, restaurants, and help desks build your flexibility, resilience, and people sense. If you’ve supported others through confusion or change, even informally, that’s experience worth using here. Education: What matters most is your ability to learn and apply what you know. Whether your education was formal or hands-on, it should help you think clearly, communicate simply, and keep growing. A high school diploma or equivalent is required. Additional coursework or certifications in areas like IT, business, or communication can help, especially if they gave you tools to explain, organize, or support others. Certifications: Certifications help build your technical foundation and confidence. We’ll guide and support you through the process. You’ll complete the Microsoft 365 Fundamentals certification exam in your first 90 days. Within your first 180 days, you’ll complete one associate or expert-level Microsoft certification . We’ll help you learn, prepare, and build confidence every step of the way. Soft Skills: These are the human skills that help you connect, problem-solve, and keep calm when things get tricky. You communicate clearly and listen closely. You know when to pause, rephrase, or simply let someone talk it out. You’re curious and eager to learn. You like asking questions and exploring new tools. You can stay composed and helpful, even when customers are stressed or frustrated. You naturally take on challenges and look for ways to help, rather than saying, “I don’t know.” You’re open to feedback, ready to reflect, and always willing to try again. What You Will Be Accountable For Think of these as your playbook for day-to-day impact. These are the minimum expectations for the role. When you do them well, you help create smoother experiences for customers and stronger momentum for the team. Delivering Remarkable Customer Results: This is where your impact begins. Each customer interaction is a chance to bring calm to confusion, clarity to complexity, and leave someone feeling genuinely supported. Start strong, stay responsive, and always aim to make their experience better than expected. Be the friendly, knowledgeable first point of contact for our customers. Respond promptly across all channels and match the customer’s preferred way of communicating. Tackle common problems like login errors, new device setups, or email issues with confidence. Make technical ideas easy to understand. Clarity builds trust. Follow up to confirm that your fix worked and the customer feels good about the outcome. Solving the Root, Not Just the Symptom: Anyone can put out a fire. You’ll help us stop them from starting in the first place. By asking the extra question, exploring the real cause, and sharing what you learn, you’ll turn isolated problems into company-wide progress. Do not just ask “What is broken?” Instead ask “Why does this even work that way?” First principles thinking helps you solve the real problem, not just the loud one. Look past the obvious to spot recurring problems or patterns. Suggest updates to documentation, workflows, or automation that prevent future issues. Share what you’re seeing with other teams and contribute to cross-functional solutions. Growing Knowledge for Everyone: When you learn something new, the whole team should level up with you. By documenting clearly, sharing generously, and improving what we pass along, you’ll help turn know-how into something that belongs to everyone; not just those who already have it. Document your fixes and share helpful info with the team. Improve templates, ticket workflows, and internal guides. Help create a culture where teammates teach and learn from one another. Becoming a Confident Tech Mentor: You grow into expertise by staying curious every day. That mindset will help you learn the tech, connect the dots, and become a colleague people count on; not because you know it all, but because you keep showing up ready to learn and share. Learn the tools our customers use by exploring, shadowing, and training. Choose learning paths that align with your personal growth goals. Become someone your teammates and customers trust for clear answers and steady support. Owning Your Time with Accountability: Time tracking is not about oversight. It is about insight. When you log your work clearly and consistently, you help us see what is working, where we can improve, and how to get more efficient as a team. That clarity raises everyone, sharpens how we plan, and directly supports the profit sharing we all benefit from. Track your time accurately using our tools. Log tasks as you go to stay aligned with the team and keep data reliable. Your time data helps improve planning, workflows, and team effectiveness. Success Metrics Success is not just about checking boxes. These signals reflect how your daily choices, how you communicate, how you track your time, how you share what you learn, and how you keep growing, create real impact. They show how you support customers with clarity, contribute to a stronger team, and help Summit move forward with purpose and momentum. Customer Praise : You consistently receive positive feedback from customers about the clarity, kindness, and effectiveness of your support. Time Tracking Accuracy : You maintain time tracking accuracy above 95% across all tickets you touch, helping us plan better and serve faster. Insight to Action : You identify inefficiencies, pain points, or areas for automation—and actively contribute ideas or collaborate to improve them. Learning & Growth : You complete all required training for your current role, plus any learning paths needed for the next role you aim to grow into. Living the Values : You consistently embody Summit’s core values—remarkable, curious, and accountable. Level Up – Your Growth Path You grow here by showing up with purpose. When you take initiative, lean into complex challenges, and leave things better than you found them, your path forward is wide open. Growth comes from the impact you make, not the time you have been here. It shows in how you stay curious, deliver remarkable work, and take accountability for results that lift the team and support our mission. Impeccable Ticket Handling : You track customer issues through to resolution with thorough notes, helpful attachments, and a clear narrative for every ticket. Complex Issue Ownership : You independently tackle challenging problems—ones that required you to level up your skills—and handle them with clarity and confidence. Knowledge Sharing : You actively contribute to process improvements and our knowledge base, making it easier for others to succeed by sharing what you've learned. Certifications that Count : You complete advanced Microsoft certifications and specializations that align with our current customer needs. Exceptional Communication : Your written and verbal communication helps clarify complex topics, reduce friction, and drive positive outcomes with both colleagues and customers. Living the Mission : You model our values in action—curious, remarkable, and accountable—and are recognized for creating remarkable experiences. An Important Reminder About Culture and Flexibility: This description outlines the core of the role, but it's not the whole story. Summit is a small company by design. We grow by hiring remarkable people and giving them the freedom to do their best work. That’s why we focus on talent density. We aim to keep a highly capable team that gets meaningful things done without unnecessary layers. At Summit, everyone is expected to go beyond their official title. You’ll have chances to explore new projects, collaborate with other teams, and build skills in ways you might not expect. These moments aren’t side tasks. They are meaningful opportunities to grow and gain real experience. So when something new comes your way, don’t say, “That’s not my job.” ⚠️Instead, say, “Put me in, coach.” 🏆That mindset isn’t just encouraged here. It’s celebrated. It’s one of the things that makes this team exceptional and will help you become truly remarkable. If you're looking for a career with a growing company where you are part of a team dedicated to making a difference, you'll enjoy your career with us ! Summit Technology is an equal opportunity employer and promotes a drug free workplace.

Requirements

• Think back to what’s already shaped you; whether it’s support, service, hospitality, or a job where you had to solve problems for real people in real time. Those experiences help build the instincts that will serve you well here.
• You’ve worked in roles where you needed to read people quickly, stay calm under pressure, and explain things clearly. Environments like retail, restaurants, and help desks build your flexibility, resilience, and people sense. If you’ve supported others through confusion or change, even informally, that’s experience worth using here.
• What matters most is your ability to learn and apply what you know. Whether your education was formal or hands-on, it should help you think clearly, communicate simply, and keep growing. A high school diploma or equivalent is required. Additional coursework or certifications in areas like IT, business, or communication can help, especially if they gave you tools to explain, organize, or support others.
• You’ll complete the Microsoft 365 Fundamentals certification exam in your first 90 days. Within your first 180 days, you’ll complete one associate or expert-level Microsoft certification . We’ll help you learn, prepare, and build confidence every step of the way.
• You communicate clearly and listen closely. You know when to pause, rephrase, or simply let someone talk it out. You’re curious and eager to learn. You like asking questions and exploring new tools. You can stay composed and helpful, even when customers are stressed or frustrated. You naturally take on challenges and look for ways to help, rather than saying, “I don’t know.” You’re open to feedback, ready to reflect, and always willing to try again.

Nice To Haves

• Experience with Microsoft 365 admin tools like Exchange Online or Teams configuration.
• Knowledge of Entra ID and the basics of Conditional Access.
• Confidence using remote support tools like Quick Assist, Teams screen sharing, or device management platforms.
• Being the go-to “tech helper” in a past role, even if it wasn’t your job title.
• Experience managing or tracking issues from start to resolution using any structured workflow or task process, especially when multiple steps or people are involved.

Responsibilities

• Help customers solve technical issues with patience, empathy, and clear communication across phone, chat, and email.
• Take time to understand the root of a customer’s confusion, then translate technical information into easy-to-understand language.
• Guide customers through problems calmly, offering reassurance and practical solutions.
• Hand off complex issues with clear documentation that helps your teammates deliver the best possible resolution.
• Add to our knowledge base by writing helpful how-tos and improving internal resources.
• Build expertise in systems like Agility 365, Pax8, Microsoft 365 and Entra, Microsoft Teams (including Teams Rooms and Teams Voice), Cisco Meraki, GoTo Voice Platform, TeamViewer, Syncro, Summit OS, GRID Fiber, and other key platforms to provide exceptional support.
• Stay proactive by identifying and addressing issues before customers notice them.
• Notice patterns, anticipate needs, and create small moments of delight that leave lasting impressions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED