Computer Support Technician
About The Position
As a Computer Support Technician with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents. Job details Full-time 40-hour work weeks. Support the Information Services Division. Salary up to $57,000 based on education and experience. Responsibilities Configure, install, and maintain workstations and laptops in a networked environment. Identify network, hardware, and software problem utilizing diagnostic and troubleshooting skills. Install, configure, apply patches, and update operating systems and workstation applications. Maintain workstation systems at performance level to meet customer expectations for reliability and stability Serve as the escalation point for technical and customer related issues in assigned geographical area Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution Install, configure, and troubleshoot peripheral devices, such as printers Physical Demands and Work Environment The employee must occasionally lift, and/or move up to 30 pounds. Lifting above the head is occasionally required. This position may require travel up to 50 percent of the work week. Minimum qualifications Requirements include 24 credit hours in computer science or related field, or two years of IT technical support experience, troubleshooting and job-related certifications. About OMES The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible. OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between. To learn more about our state agencies, visit here. Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment. Visit the webpage for additional details and information on how to apply.
Requirements
- Requirements include 24 credit hours in computer science or related field, or two years of IT technical support experience, troubleshooting and job-related certifications.
Responsibilities
- Configure, install, and maintain workstations and laptops in a networked environment.
- Identify network, hardware, and software problem utilizing diagnostic and troubleshooting skills.
- Install, configure, apply patches, and update operating systems and workstation applications.
- Maintain workstation systems at performance level to meet customer expectations for reliability and stability
- Serve as the escalation point for technical and customer related issues in assigned geographical area
- Ensure that all reported issues are entered into the ticketing system and have full and proper documentation and are close to successful resolution
- Install, configure, and troubleshoot peripheral devices, such as printers
Benefits
- Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
- A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
