Computer Technician

Upper Peninsula Health Plan•Marquette, MI

13h•$25•Onsite

About The Position

Maintains information systems desktops, laptops, mobile devices, phones, printers, and video conferencing equipment; provides end-user support and training; and helps maintain documentation related to installing, configuring, and moving equipment.

Requirements

Associate degree in computer science or related field; three (3) years of relevant experience in lieu of a degree will be considered
One (1) year of experience in information technology (IT) support; relevant post-secondary coursework will be considered in lieu of professional IT support experience.
Advanced understanding of PC troubleshooting and repair
Familiarity with Microsoft Intune
Ability to effectively communicate with diverse audiences
Ability to adhere to deadlines and manage multiple tasks effectively
Ability to be flexible in demanding situations
Computer and/or keyboarding skills required
Excellent human relation and oral/written communication
Excellent organizational abilities

Nice To Haves

Bachelor’s degree in computer science or related field
Two (2) to three (3) years of experience in information technology (IT) support
Experience supporting phone systems (traditional and cloud-based VoIP), email servers, and web servers
Experience supporting Microsoft 365 applications, including Teams, OneDrive, and Outlook

Responsibilities

Follows established Upper Peninsula Health Plan (UPHP) policies and procedures, objectives, safety standards, and sensitivity to confidential information.
Designs and implements Microsoft Intune solutions for endpoint management, including device enrollment, configuration, security, application packaging and deployment, conditional access, patching, and ongoing service upgrades.
Troubleshoots problems with computer systems, including troubleshooting hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
Assists with the installation and ongoing configuration of departmental equipment; manages timelines to ensure projects are delivered in an agreed time frame; escalates issues as necessary to the Network Administrator or Manager.
Performs preventive maintenance for computer, communication, and peripheral equipment.
Provides training, support, and assistance to internal and remote system users; troubleshoots and/or resolves problems.
Sets up video conferencing equipment, laptops, and projectors as needed for meetings.
Performs end-user backups & restores and logs all backup activities.
Undertakes special projects and assignments and attends meetings as needed.
Provides and maintains up to date written documentation of all activities; logs all work performed in help desk system as appropriate.
Maintains confidentiality of client data.
Performs other related duties as assigned or requested.