Concierge Assistant Manager

URBN Playground•New Rochelle, NY

9h•$20

About The Position

In addition to accomplishing the shift duties of Concierge as described below, the Concierge Assistant Manager is additionally responsible for training, development, and day-to-day coaching of the site Concierge team. Theis role will also assist the Concierge Manager with scheduling the team and with planning coverage for scheduled and unscheduled time off. Concierge Team Duties: The Concierge team's mission is to provide outstanding customer service to residents and staff to enhance their experience through direct communication and hospitality. Greet all residents by name upon their arrival, delivering high-quality customer service Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting Monitor building security via cameras and inform building management of necessary situations Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.) Communicate your responses/resolution to building management and to your manager as needed Communicate open complaint situations to building management for assistance when necessary Manage the packages coming into the building and inform residents when packages have arrived using building software. Act as the forward reception for potential residents coming for tours and interested in leasing apartments As directed by your manager, inform residents about building events Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services Make restaurant reservations, inform residents of local events and tourism, and provide entertainment opportunities

Requirements

1+ years supervisory experience, preferably overseeing a concierge team
High school diploma required; college diploma preferred
Prior hospitality experience and/or residential concierge/front desk
2-3 years customer service
Ability stand at a desk for 8 hours
Knowledge of and ability to learn the community and local area
Excellent time management skills
Ability to lift 40 pounds, and to carry for short distances
Excellent written and verbal communication skills
High level data and computer skills
Great customer service orientation
Strong critical thinking and creative problem-solving skills
Ability to connect at all levels with staff and residents, engaging with different stakeholders

Nice To Haves

Additional language skills a plus

Responsibilities

Training, development, and day-to-day coaching of the site Concierge team
Assist the Concierge Manager with scheduling the team and with planning coverage for scheduled and unscheduled time off
Greet all residents by name upon their arrival, delivering high-quality customer service
Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
Monitor building security via cameras and inform building management of necessary situations
Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.)
Communicate your responses/resolution to building management and to your manager as needed
Communicate open complaint situations to building management for assistance when necessary
Manage the packages coming into the building and inform residents when packages have arrived using building software
Act as the forward reception for potential residents coming for tours and interested in leasing apartments
As directed by your manager, inform residents about building events
Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
Make restaurant reservations, inform residents of local events and tourism, and provide entertainment opportunities