Concierge Document Review Admin

First Advantage • Atlanta, GA

3d • Remote

About The Position

The Document Review Admin plays a vital role in supporting Clinical Concierge Operations by ensuring the accurate review, validation, and quality assurance of occupational health documentation in alignment with client-specific requirements. This role requires a detail-oriented, self-driven professional who thrives in structured, process-driven environments and can confidently navigate complex workflows. The ideal candidate will apply critical thinking skills to cross-reference documentation, identify discrepancies, and ensure timely resolution while meeting service level expectations. Success in this position requires strong communication skills, a collaborative mindset, and the ability to work efficiently and independently in a fast-paced, evolving environment where precision and client satisfaction are top priorities.

This is a 100% fully remote work from home position. Individual must be located in the United States.

Requirements

• Undergraduate or Graduate degree, or equivalent professional experience
• Strong customer-focused mindset with exceptional attention to detail
• Experience in client service and support environments
• Advanced computer proficiency, including Microsoft Office Suite, internet research, and database lookups
• Strong time management and organizational skills, with the ability to manage multiple priorities effectively
• Excellent written and verbal communication skills, with the ability to engage professionally at all levels of the organization
• Self-starter with the ability to manage processes from initiation through completion
• Ability to work independently while following established company and client guidelines
• Comfortable working under pressure and managing time-sensitive projects
• Strong prioritization skills, with the ability to respond and escalate appropriately when necessary
• High School Diploma or GED required
• Proficient in reading, writing, and speaking English
• Reliable and punctual, with a strong work ethic

Nice To Haves

• Associate degree in a related field or 2 years of relevant work experience
• 3+ years of experience in BPO and Customer Service
• 3+ years of medical professional experience preferred

Responsibilities

• Serve as the dedicated point of contact for reviewing Occupational Health documentation and ensuring appropriate action is taken in accordance with client-specific requirements
• Examine and cross-reference prior result documentation against established client guidelines
• Review and cross-reference lab result scores and related documentation to ensure compliance with client standards
• Perform quality checks to confirm all data meets client-specific requirements
• Identify unclear or incomplete information, proactively seek clarification, and work toward accurate resolution
• Interface with customers as needed to resolve documentation or client rule-related concerns
• Ensure timely review and processing of all results in accordance with established Service Level Agreements (SLAs)
• Collaborate effectively with team members and internal partners to support optimal customer outcomes

Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED