Concierge Lounge Attendant (Elite Guest Services)

Spire Hospitality•Burbank, CA

1d•$18

About The Position

We are seeking a gracious and detailed-oriented individual to serve as the face of our AM Concierge Lounge —an exclusive, private sanctuary akin to a members-only restaurant reserved for our most loyal Marriott Bonvoy guests. In this role, you aren’t just serving food and beverages; you are curating a premium atmosphere where our elite guests can relax, work, and dine in comfort.

Requirements

The ideal candidate is a morning person with a passion for service, high standards of cleanliness, and the ability to make every guest feel like a VIP in a private club setting
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Prior customer service experience required.
CA Food Handlers Certification & TIPs Certified.
Mandatory weekend availability is required to ensure our guests receive consistent, five-star service during peak travel times.
This position operates on a rotating schedule with shifts beginning as early as 4:00 AM and ending at 12:00 PM

Nice To Haves

Prior Front Desk or other prior hospitality experience preferred.
CPR certification and/or First Aid training preferred.

Responsibilities

Immediately welcome guests with a sincere, friendly greeting.
Create personal connections by anticipating needs before they are spoken, ensuring every guest feels recognized and valued.
Serve as a knowledgeable resource for our guests.
Using professional communication, provide accurate information regarding outlet hours, meeting rooms, and shuttle services, while offering tailored recommendations for local attractions and dining.
Maintain the lounge as a high-end "private restaurant" experience.
Ensure the space is fully stocked with premium food and beverage offerings appropriate for the time of day, following strict food safety and handling procedures.
Take ownership of the lounge’s atmosphere.
Keep the area meticulously organized, clean, and fresh to ensure a luxury feel throughout the day.
Monitor all lounge equipment (fridges, warmers, access doors) to ensure functionality.
Proactively report any maintenance needs to Engineering and supervision to guarantee a seamless guest experience.