BMW of Gainesville Concierge/Receptionist

Gettel Automotive Group•Gainesville, FL

1d•Onsite

About The Position

At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today! The Service Concierge is responsible for the cleanliness of the customer lounge area, including the coffee and snack counter. Additionally, there should be regular conversational contact with waiting guests to see if there is any assistance or information needed. Morning duties involve stocking water in the refrigerator, creamer containers are full, coffee cups are stocked and coffee is prepared.

Requirements

Proven experience in customer service or relevant role is an advantage
Proficiency in English; multilingual is preferred
Excellent communication skills
Polite and confident with a great deal of patience
Ability in multitasking and time-management
Aptitude in resolving issues with a customer-focused orientation
High school diploma

Responsibilities

Keep the snack area clean.
Maintain a clean work area, creamer containers must be cleaned regularly of its debris.
Keep magazines and newspapers in an orderly fashion.
Ask the waiting customers at every clock hour “Would you like a bottle of water? “Would you like an update on your vehicle?” “Is there that I could get for you?”
Get the advisor or manager involved in any service issue or question.
Maintain a high level of cleanliness and grooming.
Follow the 10-5-First- Last and “My Pleasure” customer contact process
Arrive at work, take lunch, and depart work at the times designated by management.
Inform management of any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its employees, or its customers.
Greeting customers
Answering multi-line phone system
Transferring calls
Interacting with vendors
General Office & clerical duties
Assisting management as needed