Concierge Supervisor

Montage International•Bluffton, SC

17h

About The Position

The Concierge Supervisor is responsible for supporting the Guest Relations team and Front Office Manager with day-to-day operations of the concierge desk and executing the Montage Palmetto Bluff Mission, Vision and Values; including effective leadership of the concierge team, excellent customer service skills, training, and supervision of department requirements and standards. The Concierge Supervisor will actively aspire to reach defined goals and objectives set by the Front Office Manager. The Concierge Supervisor will communicate with Guest Reception and other necessary Department Heads regarding guest activity or special needs; creating and maintaining positive rapport and relationships with local community leaders and vendors alike; and staying informed of the latest offerings within the community to ensure guest experience is second to none. The Concierge Supervisor will ensure efficient provision of service at the Concierge Desk in the lobby, guaranteeing guest requests are satisfied efficiently, and will maintain an accurate log of events regarding guest contact and requests. The Concierge Supervisor will also perform additional duties as assigned that may be outside of the normal scope of duties based on business needs.

Requirements

College Degree preferred.
Minimum of one year experience as a Concierge in a luxury hotel
Minimum of two years’ experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills.
Enjoy interacting with people in a fast paced environment.
Excellent organizational and time management skills.
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
Must possess a positive attitude.
Must be willing to participate in a learning environment.
Must integrate company values throughout all interactions.
Must be able to quickly adapt to effectively using new software products.
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
Must be able to stand for extended periods of time up to 6 hours at a time to perform essential job functions.
Must be able to exert well-paced ability to reach other departments and areas of the hotel on a timely basis.
Must be able to bend, stoop, squat and stretch to fulfill tasks.
Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.