Concierge, The Westin Monache - Summer
About The Position
Create emotional connections with guests by adhering to Westin and Marriott Brand Standards. Assist hotel guests in planning their vacation. Help guests with reservations and special needs. Assist service express with phone calls, amenities, and guest requests. Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance. Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty. Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.
Requirements
- High school graduate or equivalent.
- Knowledge of Mammoth and surrounding area strongly preferred.
- Minimum of two years' experience in hospitality, public relations, or sales and marketing.
- Hotel or Resort experience preferred.
- Computer skills.
- Professional demeanor, attitude, and appearance.
- Strong work ethic.
- Effective communication with guests, employees, and management.
- Ability to perform under pressure.
Nice To Haves
- Knowledge of Mammoth and surrounding area strongly preferred.
- Hotel or Resort experience preferred.
Responsibilities
- Create emotional connections with guests by adhering to Westin and Marriott Brand Standards.
- Assist hotel guests in planning their vacation.
- Help guests with reservations and special needs.
- Assist service express with phone calls, amenities, and guest requests.
- Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance.
- Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty.
- Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone.
Benefits
- free season pass, including free access to all other Alterra resorts
- Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
- Discounts on ski/snowboarding lessons
- Friends and Family vouchers
- Retail & Food discount
- Equipment Rental discount
- 401k with company match
- Healthcare
- Dental
- Vision
- PTO for benefit eligible employees
- Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
