Concierge

Boardwalk IG Management LLC • Yountville, CA

19h

About The Position

Our Concierge team is the heart of our guests’ journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, you’ll be the go-to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine!

Requirements

• A deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiences
• Familiarity with local events, festivals, and seasonal activities
• Strong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providers
• Ability to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experience
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to handle multiple tasks, prioritize effectively, and work under pressure
• Strong organizational and time-management skills
• Detail-oriented with a high degree of accuracy in work
• A positive, professional demeanor with excellent customer service skills
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers for typing, data entry, and handling office equipment
• Ability to occasionally stand, walk, bend, and reach
• Ability to lift and/or move up to 10–15 pounds occasionally (files, office supplies)

Responsibilities

• Curate personalized itineraries that showcase the best of Napa Valley
• Build relationships with guests, understanding their preferences and delivering personalized service that goes above and beyond
• Build and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored services
• Connect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider access
• Deliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorable
• Coordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP events
• Collaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawless
• Upsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenue
• Ensure that every recommendation and service offered reflects the prestige and elegance of our hotels

Benefits

• Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed