Concierge - Los Angeles

Gap Inc.•Sunset, LA

1d•Onsite

About The Position

About the Role The Concierge supports Gap Inc.’s Los Angeles workplace, a dynamic environment where fashion, creativity, and storytelling intersect. This role plays a key part in shaping first impressions by delivering a welcoming, professional, and brand-aligned experience for employees, guests, and partners. The Concierge contributes to brand moments, live activations, and thoughtfully planned meetings and events, supporting behind-the-scenes logistics that help bring creative initiatives to life. While immersed in a fashion-forward corporate setting, this role maintains a strong foundation of professionalism, hospitality, and operational excellence. Working in close partnership with the Office Manager, Security, and cross-functional teams, the Concierge supports daily office operations, helps uphold safety protocols, and ensures a consistent, high-quality workplace and visitor experience. Discretion, sound judgment, and attention to detail are essential, as the role may support senior leaders and other key visitors.

Requirements

Minimum of 2 years of experience in a customer-facing role within hospitality, workplace services, luxury retail, or a comparable professional environment.
Strong commitment to delivering a high-quality, guest-centered experience with professionalism and empathy.
Clear, courteous, and effective verbal and written communication.
Demonstrates a polished, professional demeanor aligned with company guidelines.
Proven ability to handle sensitive situations and information responsibly.
Comfortable managing multiple priorities in a fast-paced environment.
Team-oriented, dependable, and able to build positive working relationships across levels and functions.
Strong attention to detail with the ability to follow processes and complete tasks reliably.
Comfortable using Microsoft 365 (Outlook, Teams), Zoom, and visitor management systems such as Envoy (or similar).
Ability to stand for extended periods (up to 8 hours) and perform job-related physical tasks with or without reasonable accommodation.
Willingness to work occasional overtime or weekends as business needs require.
Openness to feedback, learning, and continuous improvement.

Responsibilities

Provide a professional, hospitality-focused welcome to employees, guests, vendors, and visitors, ensuring a positive and organized lobby experience.
Support daily office operations in partnership with the Office Manager and Security team.
Manage visitor, vendor, and employee check-in processes in accordance with established security and access protocols.
Assign daily lockers, assist with badge access issues, and support secure building entry.
Assist with meeting and event logistics, including room setup, catering coordination, and transportation arrangements.
Support workplace needs such as meeting room reservations, deliveries, shipping/receiving, and general office coordination.
Maintain awareness of daily schedules, meetings, and visits to anticipate support needs.
Respond promptly and professionally to inquiries, resolving issues with a service-oriented approach.
Monitor lobby and common areas to ensure they remain clean, organized, and welcoming.
Maintain up-to-date knowledge of local dining, transportation, and amenities to support visitor needs.
Collaborate effectively with internal teams and external partners to ensure seamless service delivery.
Maintain confidentiality and handle sensitive information with discretion and professionalism.