Conference Concierge

Pyramid Global Hospitality • La Quinta, CA

1d • $24 - $24 • Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! What you will have an opportunity to do: Executes all aspects of conventional resume, BEOs and corresponding arrangements between the meeting planner and the hotel during the meeting or event. Acts as a liaison between the meeting planner and the hotel by directing each department within the hotel as to their specific role in the on-site event. Takes care about groups’ requests and deals with special requirements the meeting planner might have. Serves as an on-site coordinator during weddings and other social functions. Attends pre-conventional meetings and other departmental meetings (BEO meetings, Resume meetings etc) .Completes Daily Inspection Reports of all public and meeting spaces. Verifies and presents Delphi Banquet Checks to meeting planners upon completion of each function. Updates and posts Daily Events on Reader boards. Provides direction and supervision to affected departments and team members during execution of meeting and/or event. Utilize hotel staff through the issuance of work orders to ensure the groups successful stay. · Directly service on-site group and catering customers in a proactive manner relative to logistics of public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes. · Solve all group problems to the best of your or the hotels ability within hotels policy and procedures Uses computer systems (Word, Excel, PowerPoint, Microsoft Outlook, Delphi, other Hilton Hotels internal systems, Meeting Matrix) · Participates in internal and external meetings as determined by the Director of CS and Catering: pre-conventional meetings, operational department pre-shifts, BEO meetings, resume meetings. Participate in internal and external training when required Regular attendance in conformance with the hotel’s standards is essential to the successful performance of this position. Due to the specific nature of the hospitality industry, this position may require working a varied schedule to reflect the business needs of the hotel.

Requirements

• The individual must maintain a professional appearance and attitude at all times and possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Ability to supervise and delegate staff.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often within time sensitive deadlines.
• Ability to operate independently and without or with minimal supervision; which required excellent time management skills and self-motivation.
• Hotel product and industry knowledge.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Microsoft Outlook, Delphi and others).
• Ability to read, write and speak the English language to fully comprehend the guests’ requests, BEOs, memos, proposals, general correspondence and similar written materials.
• Possess a good general understanding of electronic devices and the ability to operate such items as copy machines, projectors, microphones, computers, portable radios, pagers etc.
• Interpersonal skills to provide overall general guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods; ability to prioritize.

Responsibilities

• Executes all aspects of conventional resume, BEOs and corresponding arrangements between the meeting planner and the hotel during the meeting or event.
• Acts as a liaison between the meeting planner and the hotel by directing each department within the hotel as to their specific role in the on-site event.
• Takes care about groups’ requests and deals with special requirements the meeting planner might have.
• Serves as an on-site coordinator during weddings and other social functions.
• Attends pre-conventional meetings and other departmental meetings (BEO meetings, Resume meetings etc)
• Completes Daily Inspection Reports of all public and meeting spaces.
• Verifies and presents Delphi Banquet Checks to meeting planners upon completion of each function.
• Updates and posts Daily Events on Reader boards.
• Provides direction and supervision to affected departments and team members during execution of meeting and/or event.
• Utilize hotel staff through the issuance of work orders to ensure the groups successful stay.
• Directly service on-site group and catering customers in a proactive manner relative to logistics of public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.
• Solve all group problems to the best of your or the hotels ability within hotels policy and procedures
• Uses computer systems (Word, Excel, PowerPoint, Microsoft Outlook, Delphi, other Hilton Hotels internal systems, Meeting Matrix)
• Participates in internal and external meetings as determined by the Director of CS and Catering: pre-conventional meetings, operational department pre-shifts, BEO meetings, resume meetings.
• Participate in internal and external training when required
• Regular attendance in conformance with the hotel’s standards is essential to the successful performance of this position.
• This position may require working a varied schedule to reflect the business needs of the hotel.
• Assists in the physical movement of hotel or group’s equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Assists group meeting planners with the set-up of their event, as needed.
• Performs other duties and responsibilities as assigned or required.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
• Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed