Conference Service Manager ("Gerente de Servicios de Conferencias")

Azul Hospitality•Moab, UT

1d•Onsite

About The Position

As the Conference Service Manager for Red Cliffs Lodge Moab, this role is responsible for driving group and corporate business by developing new accounts, maintaining and growing existing relationships, and implementing strategic sales initiatives to maximize revenue in highly seasonal markets. The Conference Service Manager will translate the unique landscapes and elevated western hospitality experiences of both destinations into compelling group offerings, while meeting and exceeding forecasted and budgeted revenue goals. This position requires a strong understanding of seasonal demand cycles, ownership of guest experience from initial inquiry through execution, and close collaboration with internal teams to ensure exceptional service, customer satisfaction, and long-term account growth. The Conference Services Manager is the emotional and operational center of group events at Red Cliffs Lodge Moab. You are the steward of the client relationship, the translator between vision and execution, and the partner who turns a signed contract into an unforgettable experience. This role directly influences guest satisfaction, repeat business, and revenue growth.

Requirements

2–5 years’ experience in Conference Services, Event Management, or Sales Administration
Resort, destination, or group-driven hotel experience strongly preferred
Marriott experience preferred, with appreciation for independent luxury service culture
Proven ability to manage multiple programs simultaneously with precision
Proficiency with: CI/TY LightSpeed Group housing platforms (e.g., Passkey) Microsoft Excel, Word, and Outlook
Strong understanding of: BEO creation and event timelines F&B costing, menus, and service flow Group contracts, concessions, and billing structures
High-energy, guest-focused, and solutions-oriented
Strong communicator with confidence working directly with high-value clients
Exceptionally organized with sharp attention to detail
Revenue-minded with a passion for upselling and enhancement
Calm under pressure and adaptable in dynamic environments
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Possess strong supervisory, leadership, and hands-on management abilities, along with effective coaching skills.
Demonstrate solid financial expertise, with proven experience in profit and loss management, budgeting, and food control procedures.
Able to evaluate and develop personnel, operations, equipment, and revenue streams to drive continuous improvement.
Willing to travel within the regional area as required.
Must be detail oriented with outstanding organizational and communication skills.
Must possess intermediate computer skills.
Must Possess basic computational skills.
Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Thorough knowledge of food products, standard recipes, and proper preparation.
Ability to distinguish product quality, taste, texture, and presentation and observe preparation.
Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers.

Nice To Haves

Resort, destination, or group-driven hotel experience strongly preferred
Marriott experience preferred, with appreciation for independent luxury service culture

Responsibilities

Manage all assigned group, tour, and meeting programs from turnover through departure
Maintain room blocks and manage pickup, cutoffs, and inventory integrity
Lead event planning, agenda development, and detailed program execution
Create, distribute, and manage Banquet Event Orders (BEOs) and group resumes
Serve as on-site lead for groups, ensuring seamless execution and client satisfaction
Act as the primary client liaison post-contract, building trusted relationships
Upsell food & beverage, experiences, enhancements, and services to maximize revenue
Translate client vision into elevated, place-based experiences unique to Red Cliffs Lodge
Ensure final programs exceed expectations while maintaining brand standards
Manage deposits, pre-payments, and billing schedules
Review and finalize all group billing, ensuring accuracy and contract compliance
Coordinate closely with accounting on invoicing and payment tracking
Monitor contracted vs. actual revenue and identify upsell opportunities
Partner with Operations, Culinary, Banquets, Front Office, and Housekeeping
Lead internal event meetings and ensure clear communication across departments
Anticipate challenges and proactively resolve issues to protect the guest experience
Ensure all events align with safety, service, and quality standards
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.