Conference Services Manager

Paramount Hospitality Management • Orlando, FL

3h

About The Position

Are you passionate about creating unforgettable guest experiences and bringing events to life? Join our dynamic team at the Wyndham I-Drive Avanti Resort, a premier destination on Orlando’s iconic International Drive featuring 652 guest rooms and over 20,000 square feet of flexible meeting space.
As a Conference Services Manager, you will be the driving force behind the successful execution of group events once business is transitioned from Sales. You will lead the planning, coordination, and on-site execution—ensuring every detail is flawlessly delivered while creating memorable, “wow-worthy” experiences for our guests.

Requirements

• 3–5 years of experience managing large group/conference events in a hotel setting (5,000+ sq. ft. meeting space preferred)
• Passion for hospitality, guest experience, and exceeding expectations
• Strong organizational, multitasking, and communication skills
• Experience with Delphi and Microsoft Office (Word & Excel)
• Solid understanding of hotel operations (Front Office, Housekeeping, F&B, AV, Engineering, Accounting)
• Ability to think quickly, adapt, and problem-solve in real time
• Professional presence with a collaborative, team-first mindset
• Experience working with both third-party planners and direct clients
• Flexible schedule with availability to work weekends as needed
• Valid driver’s license
• Ability to perform light physical work (lifting up to 20 lbs occasionally)

Responsibilities

• Own and manage group business from post-sale turnover through event completion and billing
• Build strong client relationships, ensuring a seamless and personalized planning experience
• Plan, upsell, and detail all event elements including meeting space, timelines, menus, AV, and décor
• Lead planning meetings and site inspections with confidence and professionalism
• Create and distribute accurate BEOs and event resumes, ensuring alignment across all departments
• Serve as the primary liaison between clients, sales, and hotel teams
• Collaborate with Operations, F&B, and other departments to deliver flawless execution
• Monitor event budgets to maximize revenue while maintaining cost control
• Be present and visible during events, proactively resolving challenges and supporting the team
• Continuously elevate service standards using client feedback and insights

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees